Customer Service Representative

• Must be able to work MF shift ranging between 6:00am 9:00pm CT

Duration: 06

Months(Contracttohire)

• Bilingual English and Spanish languages
• Must be able to work MF shift ranging between 6:00am 9:00pm CT

Summary:

Responsible for assisting customers with inquiries, resolving complaints, providing accurate information, and ensuring a positive customer experience. Handle customer requests professionally through phone, email, or chat, maintain accurate records, and work with team members to resolve issues efficiently.

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

• Basic business and analytical problem solving skills
• Basic communication skills
• Ability to follow oral and written directions

• Office environment
• May require shift work

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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