Medicaid Enrollment Representative

Medicaid Enrollment Representative

Addison Group is partnering with a healthcare organization seeking a Medicaid Enrollment Representative to assist patients with Medicaid enrollment, re-enrollment, and eligibility processes. This role is ideal for individuals who enjoy helping patients navigate healthcare benefits while working in a customer-focused environment.

The Medicaid Enrollment Representative will work directly with patients to assist with Medicaid applications, renewals, and eligibility verification. This role involves a combination of inbound and outbound calls, patient outreach, and occasional in-person assistance to ensure eligible patients receive the benefits available to them.

This position requires strong customer service skills, attention to detail, and the ability to guide patients through sensitive financial and eligibility discussions.

Key responsibilities include:

• Assisting patients with Medicaid enrollment, re-enrollment, and renewal processes.
• Conducting outbound outreach to patients whose Medicaid benefits are expiring or require action.
• Handling inbound calls from patients seeking assistance with eligibility or application questions.
• Verifying patient demographics and eligibility information, including household size, income, citizenship status, and other required documentation.
• Guiding patients through application requirements and assisting with resolving enrollment issues.
• Coordinating with Medicaid agencies and patients during three-way calls when additional assistance is needed.
• Documenting patient interactions accurately and maintaining updated records.
• Educating patients on available benefits and encouraging enrollment when eligible.
• Following up on pending applications and renewal requests to ensure timely completion.

Requirements include:

• Previous experience with Medicaid, healthcare enrollment, eligibility, patient advocacy, insurance verification, patient access, or related healthcare customer service roles required.
• Strong customer service and communication skills.
• Comfortable handling both inbound and outbound phone calls throughout the day.
• Ability to explain complex information in a clear and compassionate manner.
• Strong attention to detail and ability to accurately collect and document patient information.
• Basic computer proficiency and ability to navigate multiple systems.
• Experience with Oklahoma Medicaid, eligibility services, public assistance programs, or patient financial services is a plus.

Additional details include:

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Work Model: Fully onsite
• Assignment Type: Contract
• Environment: Call center and patient-facing healthcare setting
• Location: Tulsa, OK
• Start Date: ASAP

Perks:

• Opportunity to help patients access critical healthcare benefits
• Consistent weekday schedule
• Collaborative team environment
• Valuable experience in Medicaid enrollment and patient advocacy

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.