TELO Dental Insurance Specialist; Corporate - Tulsa, OK

TELO Dental Insurance Specialist (Corporate - Tulsa, OK)

Join to apply for the TELO Dental Insurance Specialist (Corporate - Tulsa, OK) role at Dental Depot
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Perform all insurance verifications and pre‑determinations/pre‑authorizations. Assist patients with third‑party billing systems. Review patient insurance breakdowns for accuracy. Use CDT codes. Work closely with administrative and clinical staff. Build positive relationships with patients through efficient, effective, courteous communication.

• Operate office equipment, such as voice mail messaging systems, and use word processing, label making software, copier, printer, and scanner.
• Communicate effectively, courteously, and professionally with patients, parents/legal guardians, and clinical and administrative staff.
• Inform patients of their fiscal responsibilities with respect to their particular insurance coverage.
• Interview patients to complete documents such as insurance forms.
• Complete insurance verification forms. Contact patient regarding pre‑authorization/pre‑determination status.
• Understand and utilize CDT codes.
• Responsible for opening the office when required.
• Treat patients, visitors, and coworkers with respect and courtesy.
• Use conflict resolution and problem‑solving techniques to manage interpersonal conflict and patient complaints.
• Efficiently operate assigned computer software (Eaglesoft, Microsoft Office Suite).
• Prepare and deliver reports on time.
• Ensure printed material and forms are up to date (insurance verification forms updated semi‑annually).
• Create and follow up on Medicaid pre‑authorizations and traditional insurance pre‑determinations. Contact patient for additional insurance information and/or additional documentation.
• Communicate patient concerns to Dental Office Manager or Doctor.
• Comply with Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; HIPAA policies.
• Schedule approved treatment.
• May be required to relocate to other Dental Depot clinics either permanently or short term.
• Complete other administrative and maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance.

Entry level

Full‑time

Health Care Provider