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Systems Engineer Technical Support Software Engineer

Sr. Developer Avaya

Job in Tulsa, Tulsa County, Oklahoma, 74145, USA
Listing for: Sysrs
Full Time position
Listed on 2025-12-01
Job specializations:
  • Engineering
    Systems Engineer, Technical Support, Software Engineer
Job Description & How to Apply Below

Responsibilities:

  • Complete complex software development assignments, including integration between multiple applications, based on documented technical requirements and design specifications.
  • Create and execute unit test and system integration test plans to ensure software quality and requirements fulfillment.
  • Provide technical leadership and mentorship to team members.
  • Lead the Avaya IVR software development lifecycle for custom applications, including design, development, testing, deployment, and maintenance.
  • Support and maintain Avaya Voice applications and third-party solutions, resolving complex issues.
  • Manage Avaya Experience Portal (Rel 7+) including administrator tasks, API/web integrations, backups, and call flow design.
  • Troubleshoot applications and gather requirements to design and test voice and SMS campaigns (Avaya POM Rel 7+).
  • Administer core applications, including upgrades, troubleshooting, testing, and reporting.
  • Monitor and manage system performance and customer requests via Service-Now.
  • Coordinate with vendors on application patching and major releases.
  • Support third-party applications like Workforce Management, Call Recording, Knowledge Management, IVR monitoring, and Auto Dialer systems.
  • Engage in customer service initiatives, understanding requirements, providing recommendations, and supporting planning.
  • Manage support issues, outages, and vendor interactions to ensure service continuity.

    • Requirements:

  • Hands-on experience with Avaya AEP, POM, Breeze, CBA, CTI, CMS, and Survey systems.
  • Proficiency in troubleshooting and remediating issues within Avaya voice solutions.
  • Experience in building IVR applications using Voice XML.
  • Knowledge of project management methodologies.
  • Experience with Eclipse, Tomcat, Oracle, MS SQL Server, and Web Service Integration.
  • Preferred:
    Skills in VUI design, open architectures (VXML, CCXML, GRXML), middleware, telephony protocols, Nuance TTS engine, and bilingual capabilities (English/Spanish).
  • Excellent communication, presentation, and customer service skills.
  • Minimum 5 years of practical experience with Avaya voice applications.
  • Educational requirement:
    Bachelor's Degree and relevant work experience as specified.
    • #J-18808-Ljbffr
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