Field Service Engineer

Position Summary

The mission of the Field Service Engineer is to ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction. This includes management of preventive maintenance on customer systems, and corrective intervention to repair equipment defects, in close collaboration with expertise centers but also installation of new systems and system upgrades.

• Promote Lectra's preventive maintenance approach, including audits, authentic Lectra maintenance kits and the use of Lectra consumables.
• Carry out pre-installation, installation, audit, and maintenance of equipment in the field.
• Conduct customer training on CAM application and maintenance.
• Troubleshoot and repair equipment when there are technical issues, including but not limited to software installation, parts replacement and remote report generation.
• Closely collaborate with the Expertise Center on all field activities.
• Report service activities on a daily basis in Salesforce.
• Maintain good relationships with customers, able to demonstrate Lectra service value. Ensure customers understand service contract value.

• Bachelor degree in electronics, electrical and/or mechanical engineering or equivalent education.
• 3 years or above experience as field service engineer.
• Able to read, write and speak English, as all technical materials are written in English and technical support from France is in English as well.

• Knowledge of electrical and mechanical engineering. Capability to analyze, describe and solve technical issues.
• Knowledge of TCP/IP and wireless connections.
• Knowledge of Salesforce CRM or equivalent is an advantage.
• Able to cope with constant pressure (without compromising standards) by being well organized and planning time well.
• Able to work independently, have team-work spirit.
• Excellent interpersonal and communication skills, and strict attention to detail in all maintenance operations is required.

• Have a valid and current driver’s license.