Assistant Store Manager

General Function /

Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc. family of companies. Our Assistant Store Managers embody the company’s identity through their behavior, values, and ethics, supporting our mission.

The Assistant Store Manager ensures outstanding customer service and regulatory excellence.

• Serve and educate customers on the product portfolio by presenting all product and/or service options that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explain possible solutions, and ensure the customer feels supported and valued.
• Interact with customers using active listening to confirm or clarify information and defuse complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from a secure safe to the cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
• Verify customer information to validate what is presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance training and quarterly I Agree on time.
• Other duties as assigned.

High school diploma, GED, or equivalent experience 1+ year(s) of experience with sales, customer service, and/or cash handling preferred Strong customer service, active listening, and verbal and written communication skills Proficient in Microsoft Office programs Ability to multitask, prioritize, and work in an autonomous environment Must have own personal reliable transportation in compliance with published policy and procedure; this may not include public transportation, transportation from family or friends;

must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient, accessible financial products and services designed to improve customers’ financial situations, meet needs, and deliver value. Our mission is to help and educate our customers while building and…