Credit and Collections Analyst

Credit and Collections Analyst

Join to apply for the Credit and Collections Analyst role at Hire Right

Hire Right is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in‑house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in the Americas, Europe, Asia, and the Middle East.

Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Credit & Collections Analyst role is one of Finance’s main customer‑facing positions which supports the Accounts Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain overdue %, follow up with customers via calls and email in order to ensure timely collections. Our Credit and Collection Analyst should exhibit professionalism and trustworthiness, excellent communication skills, as well as an ability to work independently.

• Performs effective debt collection activities across various Hire Right and GIS entities on small‑size customers according to company revenue segmentation via calls and emails.
• Manages a portfolio of clients, monitors, and ensures the timely recovery of the accounts receivable (AR) according to our policies.
• Analyzes, reviews, and determines the root cause of a collection issue and builds relationships with internal and external stakeholders.
• Reports any significant past due in the AR and/or any situation that could have an impact on collections.
• Provides constant updates of account status.
• Resolves Sales Force queue and general inbox customer inquiries.
• Applies business logic to properly categorize a collection issue and resolves them in cooperation with appropriate internal departments.
• Notates all actions in the accounting system.
• Prioritizes daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts.
• Conducts balances and AR reconciliations with customers in accordance with the corresponding credit policies.
• Explains standard accounts receivable related policies and procedures to internal and external stakeholders.
• Accesses, understands, and utilizes detailed and summary‑level collection reports.
• Performs other duties as assigned or required in a positive manner.

• High school diploma or equivalent required.
• College degree preferred.

• High/proficient written and verbal communication skills.
• Highly organized, detail‑oriented, and great follow‑up and follow‑through skills.
• Solution oriented with a sense of urgency.
• Strong computer skills.
• Intermediate knowledge in Excel.
• Ability to thrive in a face‑paced environment with quickly changing business needs.
• Ability to work independently and apply analytical thinking while navigating through complex matrix environments.
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
• Strong confidentiality standards.
• Customer service–related experience is an advantage.
• B2B Collections experience is highly preferred.
• Sales Force experience is an advantage.
• Experience in Shared Service Center environment is an advantage.
• Ability to work effectively in a multi‑national, matrix organization.

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

• Entry level

• Full‑time

• Accounting/Auditing and Finance

• Human Resources Services