Financial Crimes Core Bank Operations Manager

Financial Crimes Core Bank Operations Manager

Stride Bank, N.A. is seeking a manager responsible for day‑to‑day operations of the bank’s financial crimes program focused on BSA/AML, OFAC compliance, fraud detection, and investigations. Plays key role in maintaining operational excellence, mitigating financial crime risk, and ensuring compliance with applicable laws and internal standards.

• Develop and implement robust BSA/AML/OFAC and Fraud Risk Management operational processes aligned with policies to effectively detect, investigate, and report suspicious activity.
• Oversee scope, timing, and direction of all BSA/AML/OFAC and Fraud Risk Management alerts and investigations for the bank’s Financial Crimes Risk Management Program.
• Oversee scope, timing, and direction of the OFAC and watchlist screening of all bank and Banking‑as‑a‑Service (BaaS) processes.
• Effectively manage and oversee fraud alerts and investigations with a team of Fraud Mitigation Analysts and Fraud Investigators ensuring daily production of inquiries and support for all Fraud Monitoring and monitors alerts, investigations, workflow, productivity, accuracy, and losses.
• Manage and improve customer obsession and fraud mitigation tactics through metrics, performance monitoring, problem resolution, system audits and quality assurance measures.
• Provide training and mentorship to the team fostering professional development and technical skills.
• Stay updated on industry best practices and emerging trends in BSA/AML/OFAC, watchlist screening, and fraud prevention and investigation strategies.
• Assure all required regulatory reporting is conducted in a timely, accurate, and compliant manner. Regulatory reporting typically includes Suspicious Activity Reports (SAR) and 314(b) requests.
• Develop critical measurements and reporting to ensure regulatory requirements, service levels, and compliance standards are being met.
• Interact with internal and external resources effectively, including collaboration with service providers and industry contacts.
• Assist in the evaluation of products, services, processes, and procedures to ensure regulatory requirements are met, and make recommendations to mitigate risk or improve controls.
• Develop and prepare reports for senior management to summarize unit metrics, key performance and risk indicators, significant developments, and initiatives.
• Assist in the analysis and set‑up of systems used for monitoring, research, and case management.
• Identify and implement improved processes and operational strategies that further mitigate risk or improve efficiency.
• Maintain operational procedures and documentation.
• Assist in managing vendor relationships for the Financial Crimes Risk Management Program software in collaboration with FCRM Leadership.
• Respond to exam and audit concerns and oversee corrective action on all related compliance deficiencies or violations.
• Develop and maintain productive relationships with team members, leaders, customers, and vendors.
• Leverage strengths of the team members, help to clarify roles and responsibilities, and develop and implement training programs in order to maximize and reach optimal individual and organizational goals.
• Responsibilities include interviewing, hiring, training team members; planning, assigning, and directing work; rewarding and disciplining team members; addressing complaints and resolving problems.
• Ensures staff is kept current on issues affecting job‑related duties, responsibilities, and trends on a consistent basis.
• Performs other duties as assigned.

• Bachelor’s degree or combination of equivalent education and work experience, required.
• 7‑10 years’ financial institution experience, required.
• 7‑10 years’ experience in BSA/AML, fraud, analysis or account monitoring, required.
• 2+ years’ experience with management of personnel in BSA or Fraud of financial institution, preferred.
• At least one of the following certifications:
  Certified Anti‑Money Laundering Specialist (CAMS), Certified AML and Fraud Professional (CAFP), Certified Regulatory Compliance Manager (CRCM), or similar certification.

• Maintains proficient knowledge of…