Operations Associate - Roma Operations Associate - Roma Bengaluru Bengaluru

Job type:
Full Time
· Department:
Roma Global
· Work type:
On-Site

Roma , sister company of Zamp , is a financial technology company focused on making digital assets a regular part of the global financial system. We help businesses move, store, and spend money faster, more securely, and at a lower cost using stable coins and other digital assets.

Founded in 2022 by Amit Jain—an IIT Delhi and Stanford graduate with over 20 years of industry leadership, including roles as Managing Director at Sequoia Capital and Head of Asia Pacific at Uber—Zamp is backed by a stellar $22M seed round. Our investors include Sequoia Capital, Dara Khosrowshahi (CEO, Uber), Tony Xu (CEO, Door Dash), and other global visionaries.

Roma provides businesses with simple, safe, and fast ways to handle digital payments and manage their money. We offer a range of services, including stablecoin payments, currency conversion, and real-time treasury management, to help businesses manage their global financial needs.

Stablecoin Payments
:
Help businesses accept and process payments with stable coins, easily and securely.

Baas Offering
:
Help businesses create bank accounts and digital wallets for their retail customers and help them deepen their customer offering and improve stickiness.

Treasury Management
:
Provide real-time visibility into cash flow and help businesses make smart investment decisions and move the same faster leveraging stable coins

Cross-Border Payments
:
Allow businesses to send and receive money instantly, even internationally.

On/ Off ramp
:
Convert fiat to crypto and vice versa with real-time settlement, local bank connectivity, optimal pricing through multi-venue aggregation, and easy-to-integrate, fully compliant APIs.

We work with top companies like Binance, Door Dash, and Noon, as well as major financial institutions like JPMorgan. Roma is leading the way in digital asset technology, helping businesses make the transition to more efficient financial systems.

We are seeking a detail-oriented and execution-focused Operations Associate to serve as the operational backbone of Roma's day-to-day workflows. This is a hands-on role where you'll be directly in the trenches—managing customer support, monitoring transactions, and ensuring seamless operational execution across our crypto on-ramp and off-ramp solutions. You'll be solving real customer problems, coordinating with banking partners, troubleshooting transaction flows, and being the central point of contact for all operational and customer-related activities.

If you're looking to build deep operational expertise at the intersection of traditional finance and digital assets—working with fiat-to-crypto infrastructure, stable coins, and cross-border payments—this is your opportunity. As we scale, there's a clear path to expand your scope into client success management, data operations, bulk communication workflows, and eventually owning end-to-end operational processes.

Customer Support and Experience
:
Serve as the primary point of contact for all customer inquiries and issues. Respond promptly to customer emails, troubleshoot technical and operational problems, and proactively enhance the overall customer experience across Roma's platform.

Transaction Monitoring and Operations
:
Monitor real-time on-ramp and off-ramp transactions, track payment flows across banking systems, ensure smooth operational execution, and quickly identify and resolve any transaction-related issues or delays.

Business Client Communication
:
Act as the operational liaison for business clients and merchant partners, addressing their queries, coordinating transaction-related requests, and ensuring timely resolution of any operational concerns.

Cross-Functional Collaboration
:
Work closely with product, engineering, operations, and compliance teams to escalate critical issues, implement operational improvements, and drive process enhancements that improve efficiency and customer satisfaction.

Data and Reporting Support
:
Handle ad-hoc data extraction requests, prepare operational reports, and provide transaction analytics to support…