Director, Treasury Onboarding & Client

Position: Director, Treasury Onboarding & Client Experience
Req :
Tulsa
-TULAreas of Interest:
Treasury Services;
Client Relationship Support Pay Transparency Salary Range:
Not Available Application Deadline: 11/06/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates Trans Fund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions:
Bank of Albuquerque;
Bank of Oklahoma;
Bank of Texas and BOK Financial.

Bonus Type Formula Based Summary Together , as a Treasury Management team, we partner with clients to provide market insights and best practices in areas such as treasury optimization, fraud mitigation, working capital benchmarking, and emerging industry trends. We help define strategic goals and develop holistic strategies, taking a proactive approach to deliver innovative solutions that meet our clients’ evolving needs.

Job Description The Director, Treasury Onboarding & Client Experience leads the teams responsible for treasury client onboarding, implementation, and ongoing service delivery across all markets. This role develops and executes strategies that ensure a consistent, high-quality client experience throughout the client lifecycle, from implementation through ongoing support. The Director partners closely with Treasury Sales, Product Management, Operations, Technology, and Market and Lines of Business Leadership to drive client satisfaction, operational excellence, process improvement, risk management, and scalable growth while delivering exceptional service and support to treasury clients.

Team Culture Our treasury services culture thrives on integrity, collaboration, and innovation. We put people first by investing in their potential and helping them build careers that matter. Our dedication to continuous learning keeps us at the forefront of industry trends, enabling us to deliver exceptional solutions for our clients. Join us to be part of an energetic, supportive, and visionary team where your skills are celebrated, and your career can thrive.

How You'll Spend Your Time You will lead and develop Treasury Onboarding and Client Services teams, building a culture focused on accountability and client success.

You will set clear performance expectations and coach leaders to achieve strong business results.

You will oversee the full treasury client lifecycle, from onboarding through ongoing service support.

You will ensure clients receive a seamless experience across all markets and service interactions.

You will partner with sales, product, operations, technology, and business leaders to support growth and client outcomes.

You will drive process improvements through standardization, workflow enhancements, and automation.

You will track performance metrics and service standards to improve operational and client satisfaction results.

You will maintain strong risk, compliance, and governance practices while ensuring effective operational controls.

Education & Experience Requirements This level of knowledge is normally acquired through completion of a Bachelor’s degree in Business, Finance, Economics, Engineering, or related field of study, and 12+ years of progressive experience in Treasury Management, Payments, Financial Services, Transaction Banking, or a related discipline, including significant experience leading client-facing operations, service delivery, onboarding, implementation, or support teams, or an equivalent combination of education and experience.

Expert knowledge of Treasury Management, Payments, and Commercial Banking products and services, including implementation, servicing, and client support models.

Proven leadership and talent development skills with the ability to build, coach, and lead high-performing teams…