Virtual Teller​/ITM Teller

Join Blue Sky Bank's team as an on-site Virtual Teller/ITM Teller in Tulsa, OK!

As a Virtual Teller/ITM Teller, you will serve as a key point of contact for customers across the bank, providing exceptional service through phone, video, and digital channels. This role combines customer support, universal banking functions, account servicing, and operational expertise to help customers with their financial needs while supporting multiple branch locations. This position is often the first voice customers hear when contacting the bank and plays a vital role in creating positive experiences, strengthening relationships, and delivering innovative banking solutions.

• Benefits - Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage.
• Customer Impact - Serve as a trusted resource for customers by providing prompt, professional assistance through phone, video, and digital banking channels.
• Variety & Growth - Develop expertise across multiple banking functions, including account opening, consumer lending, digital banking, teller services, and deposit operations.
• Team Environment - Join a collaborative team that values knowledge sharing, customer satisfaction, and continuous improvement.

• Serve as the first point of contact for incoming calls from customers across all bank branches
• Handle inbound and outbound customer calls with professionalism and efficiency
• Explain bank products and services, answer questions, and resolve account-related issues
• Follow strict customer authentication procedures for all interactions
• Work independently while serving as a valued resource to teammates
• Deliver outstanding customer experiences during every customer interaction

• Perform ITM virtual/video teller transactions for multiple branch locations
• Maintain a professional, camera-ready appearance and workspace
• Assist customers with routine transactions through interactive banking technology
• Provide a seamless and personalized banking experience through virtual channels

• Open and maintain consumer and business deposit accounts
• Review and verify new account documentation for accuracy and compliance
• Process account maintenance requests and updates
• Verify and process changes to existing customer accounts
• Assist customers with stop payment requests and account servicing needs
• Order checks and debit cards as requested

• Take and process consumer loan applications in accordance with bank guidelines
• Assist customers throughout the application process
• Ensure loan-related documentation is completed accurately and efficiently

• Assist customers with Digital Banking products and services
• Troubleshoot digital banking issues and answer customer questions
• Support customers with online and mobile banking needs
• Provide guidance on available digital tools and resources

• Process teller transactions and maintain accurate records
• Balance and reconcile cash daily
• Verify customer identity and transaction documentation
• Identify proper endorsements, payees, and signature requirements
• Determine when holds are…