Closing Operations Specialist-Broker

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home.

We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

The Closing Operations Specialist – Broker coordinates and executes closings for Zippy’s broker channel, serving as the central point of contact for external mortgage brokers, settlement agents, and internal account executives. This role keeps all parties informed, resolves late-stage closing bottlenecks and coordinates accurate final figures and closing documents to support timely closings.

The specialist also oversees digital signing ceremonies, guides borrowers through closing documents, answers questions and facilitates remote online notarization. This role delivers a positive final experience as borrowers complete the financing of one of their largest and most important purchases.

• Passionate about creating better consumer outcomes and solving the affordable housing crisis.
• A self-motivated, creative, positive and solutions-focused team player.
• Committed to a great experience for borrowers and broker partners in a fast‑paced environment.
• Excited about technology and facilitating innovative closing experiences.

• Broker and Settlement Agent Support: Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late‑stage closing bottlenecks and keep closings moving forward.
• Coordinate Final Figures: Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Broker Relations: Communicate with wholesale lending brokers in a professional, courteous and timely manner. Provide loan status updates, communicate outstanding closing requirements and follow through on questions and next steps.
• Customer
  
  Experience:
  
  Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization.
• Document Review: Develop knowledge of Zippy’s loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.
• Process Ownership: Proactively resolve closing issues, track outstanding items and facilitate post‑close tasks in preparation for loan servicing.
• Teamwork and Time Management: Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings.
• Feedback and Improvement: Take ownership of the closing process and provide actionable feedback on Zippy’s systems, technology and workflows.
• Share Best Practices: Share prior…