Family Services Specialist I​/II

About the Position

Location:

Tulsa, Oklahoma.

• Level I H14A: $37,440.00 + Full State Employee Benefits
• Level II H14B: $40,248.00 + Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided.

Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid). The position is designed for telework/work from home; employee will be trained in an office setting for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

• Preference may be given to applicants with previous call center experience.
• Preference may be given to applicants who are bilingual.

• Customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services.
• Interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), interpreting and applying policy, and procedures; providing clear documentation of casework, and independently performing complex tasks.
• Provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.
• All customer contact is handled primarily via phone—incoming and outgoing calls.
• Various set work schedules available.

For questions, please contact DHS.Careers.

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.

Announcement Number: 25-KM244