Branch Coordinator

Branch Coordinator – Apria

Our Branch Coordinators positively impact the lives of patients and their caregivers by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers, and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. They play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

Benefits

• Medical, dental, and vision insurance, available on the first working day
• 401(k), eligible after one year of service
• Employee stock purchase plan
• Tuition reimbursement

Compensation

The anticipated hourly range for this position is $17.00 – $19.00. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Essential Duties and Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalations as necessary.
• Perform processing duties for the branch; including, but not limited to, creating new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payer guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, electronically or verbally.
• Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill individual health insurance plans, allowing patients to maximize available benefits and receive care promptly.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.
• Perform other duties as required.

Supervisory Responsibilities

None.

Minimum

Required Qualifications

Education and/or Experience

• High School Diploma or equivalent.
• At least one year of related work experience.

Certificates, Licenses, Registrations or Professional Designations

• None.

Skills, Knowledge, and Abilities

• Organizing.
• Problem Solving / Analysis.
• Patient focused.
• Teamwork.
• Time Management / Multi-tasking.
• Effective communication in person, on the phone, and electronically.

Computer Skills

• Intermediate to advanced computer skills.
• Proficient working within multiple systems at once.

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Intermediate level math skills.

Preferred Qualifications

Education and/or Experience

• At least two years’ experience in an office environment, healthcare setting, or call center.
• Experience utilizing multi-line phone systems.

Physical Demands

• The employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
• The employee uses computer and telephone equipment.
• Specific vision requirements include close and distance vision.
• Regularly required to use hands to write, use computer or handheld device (tablet), telephone and document imaging system, and manipulate documents.
• Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.
• Employee continually engages in activities that require talking and hearing.
• This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
• Occasionally required to stand, lift, push or pull objects ranging from 10 lbs – 40 lbs.

Work Environment

• Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting.

Equal Opportunity Employment

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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