Associate, Customer Enablement and Portal Billings

Associate, Customer Enablement and Portal Billings

Join Ingredion, where innovation impacts lives worldwide. We harness the potential of natural ingredients to transform lives. This role is essential in supporting the Customer Order Enablement and Portal Billing team with the focus of supporting timely and accurate Customer order processing and Portal billing activities.

LOCATION: Tulsa SSC
WORKPLACE TYPE: Hybrid
REPORTS TO: Supervisor, Customer Order Enablement and Portals Billing

• Support the end-to-end delivery of Order to Invoice Operations and Portal billing services
• Support Order management and billing automation activities
• Maintain up to date files according to the standard operating procedure
• Track all customer complaints according to procedures
• Seek to purposefully identify issues, consider alternative solutions and take corrective action to resolve problems

• Collaborate with the Supervisor, Customer Order Enablement and Portals Billing and Manager to enhance Order to Invoice Operations and Portal billing strategies
• Identify issues and process improvements for Steering committee review
• Continually implement enhancements to further improve and streamline processes

• Ensure adherence to Service Level Agreements, produce and review reports on Order processing and Portals billing
• Conduct all daily, weekly, and monthly activities to drive compliance to policies
• Support audits and work with Team on remediations as required

• Order Management and Portal Billing Expertise:
  Exhibit willingness to learn the policies, procedures, and controls of Order Management and Portal Billing
• Education:
  
  Bachelor's degree in business-related field, preferred
• Business Acumen:
  Exhibit understanding of business and financial concepts
• Design Thinking
  
  Skills:
  
  Ability to learn systems knowledge within the Order to Invoice value chain

• Total Rewards Package – Competitive salary and performance-based pay
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Flexible Work Arrangements – We value flexibility to support you both professionally and personally
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination.