PSC Manager Tulsa, OK

POSITION SUMMARY

This position is an onsite position in Tulsa Oklahoma.

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Nateras phlebotomy program at the specified location. Depending upon growth opportunities this role may also require oversight of other phlebotomists as needed to support patient volume growth.

IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION

Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.

Verifies patient by reading patient identification.

Obtains blood specimens by performing venipunctures and finger sticks.

Maintains specimen integrity by using aseptic technique following Natera

KC1 procedures; observes isolation procedures.

Tracks collected specimens by initialing dating and noting times of collection; maintaining daily tallies of collections performed

MB2 in Natera provided system.

Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.

Maintains safe secure and healthy work environment by following standards and procedures; complies with legal regulations.

Resolves unusual test orders by contacting the physician pathologist nursing station or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team

MB3 of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances Nateras phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Employee must complete training relating to HIPAA / PHI privacy General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.

Report any SPI or CAPA or NCR issues to internal Natera product management leadership team Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center

KC4 may require heavy lifting of up to 50 pounds of supplies.

May require reimbursable travel for stocking of supplies May include onboarding training and retraining of individual phlebotomists as deemed necessary to support volume increases.

Assists with phlebotomy program management :
Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed

Ensure continued and open communication regarding ongoing draw statuses General phlebotomy knowledge for PSCs location (per state regulations)

Minimum of 5 years of phlebotomy experience

5 years high-level customer care experience Managing / supervising phlebotomy operations and teams experience preferred BS / BA degree (preferred)

High School Diploma (or equivalent) required Phlebotomy Certification (or equivalent) preferred except where regulatory regulations are mandated depending upon state Previous financial and budgetary experience preferred

Bilingual language skills preferred

Ability to serve and protect Natera by adhering to professional standards hospital policies and procedures federal state and local requirements and JCAHO standards.

General understanding of mobile phlebotomy and general phlebotomy services.

Excellent communication skills.

Ability to work with cross-functional teams.

Ability to learn and embrace online tools for effective program management.

Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology womens health and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer healthier lives.

The Natera team consists of highly dedicated statisticians geneticists doctors laboratory scientists business professionals software engineers and many other professionals from world-class institutions who care deeply for our work and each other. When you join Natera youll work hard and grow quickly. Working alongside the elite of the industry youll be stretched and challenged and take pride in…