Family Services Advocate

Pay Range Job Code: 13

This position works closely and individually with families to support their success in our center-based and Learning at Home programs. Responsible for partnering with families of enrolled children to help facilitate family success in the areas of goal setting, child health records and medical home documentation, referrals for emergency support, monitoring certain compliance requirements, and support in home language as necessary.

Responsible for working with families to develop and initiate Child Health Plans & Individual Health Development Plans and help navigate families through various health services available within the community to ensure that the unique health needs of children are met in accordance with state and federal regulations (HHS/OECP/OKDHS). Supports family engagement, organizes and promotes family connection events and facilitates group connections and parent programming.

Manages an assigned caseload of families, ensuring regular touch points and the completion and submission of required documentation, including a Family Success Plan, health records and well child checks. Set precedent within limits and/or administers operating rules and procedures under management guidance. Performs advanced troubleshooting or analysis; uses judgment to select from known alternatives. Frequent interaction to provide various levels of information and regular interaction requiring detailed procedural explanations or technical responses.

• Family Enrollment Meetings:
  Provide personalized support to families of newly enrolled children by collecting required documents and discussing expectations regarding attendance and other important aspects of the program. Create a positive and engaging experience for both children and parents by addressing their unique needs, ensuring effective communication, and maintaining strong relationships through ongoing follow-up.
• Screening and documentation review:
  Responsible for activities involving compliance with applicable regulatory requirements as they relate to health/dental, including obtaining needed consents and releases. Review and analyze medical documentation and data on program participants to ensure accurate records are maintained. Perform screenings, assist with examinations, and perform any necessary follow-up (WCC, Lead, Sensory, Growth, and Dental) as needed.
• Referrals:
  Refer clients to various medical/dental providers and follow-up with providers and families as necessary. Foster positive relationships with families, children, school staff and collaborative community partners in order to navigate various medical/dental needs to obtain necessary medical/dental care or resources including, but not limited to: child’s initial health status, access to medical/dental care, medication, health concerns, health insurance, EPSDT (immunizations, well child visits, sensory screening status and laboratory screenings), or any other applicable needs.
  
  Coordinate and document financial assistance plans if families are unable to pay for health-related services.
• Record-Keeping:
  Submit health screening results to parents, schools, and partners; electronically attach and track highly confidential medical records in Child Plus database system, state immunization and lead databases, and any other applicable record-keeping databases. Compile weekly and monthly reports as to daily work performance and status on screenings, exams, and follow-up progress.
• Special health needs:
  Implement and oversee care plans for children with special health care needs, monitor health records and contact parents regarding due dates; monitor health records for problems/restrictions and monitor child’s files as needed or requested.
• FSP and Referrals:
  Assess family strengths and needs and complete Family Success Plan. Collaborate with families to develop individualized goals to meet family needs. Provide support services for children and families including information and referral for emergency needs, linkage with community resources as needed, and referrals for crisis intervention to other community agencies. Partner with teachers, Parent Educators, and School Leaders to inform goal setting and to understand and help address any child or family needs.
  
  Follow up with families after three consecutive absences from school (in-person if possible).
• Parent Programming and Involvement:
  Encourage and support parent involvement in areas such as:
  Parent…