Bilingual Patient Scheduler

Patient Scheduler (Bilingual)

Pay: $19.00 per hour

Schedule:

Monday through Thursday, 8:00 AM to 5:00 PM;
Friday, 8:00 AM to 4:00 PM

Job Type: Full Time

• Bilingual in English and Spanish
• Minimum of 2 years of insurance experience within the last 4 years
• Basic computer skills and computer proficiency
• Knowledge of medical terminology
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to multitask and stay organized in a fast-paced medical office
• Professional, patient, and pleasant demeanor
• Strong decision-making and problem-solving skills

We are seeking a friendly, detail-oriented Bilingual Patient Scheduler to join a medical office team. This position is responsible for scheduling and rescheduling patient appointments, answering multi-line phones, assisting with patient check-out, verifying insurance information, and collecting payments. The ideal candidate will have previous medical office and insurance experience, strong communication skills, and the ability to provide excellent patient service in both English and Spanish.

• Answer multi-line phones, direct calls, take messages, and provide clinic directions
• Schedule and reschedule patient appointments
• Schedule specialized audiology procedures and minor office surgeries
• Check out patients, process charges, schedule follow-up appointments, and collect outstanding copayments
• Verify insurance coverage and enter or update patient demographic information
• Maintain physician schedules and ensure appointment information is accurate
• Process patient payments and answer the payment line
• Maintain the cash drawer and daily cash logbook
• Batch out payments and reconcile the cash drawer at the end of each day
• Secure daily cash deposits according to office procedures
• Submit the cash logbook to the bookkeeping manager each Friday
• Assist with patient referrals as needed
  
  Provide reception desk coverage when necessary
• Communicate professionally with patients in both English and Spanish

• Previous experience in a medical office, patient scheduling, or patient services preferred
• Familiarity with insurance verification, copayments, and patient billing procedures
• Ability to operate standard office equipment, including computers, keyboards, calculators, and copiers
• Strong organizational skills and the ability to manage multiple priorities
• Ability to maintain patient confidentiality and handle sensitive information appropriately
• Comfortable working in a standard office environment with prolonged periods of sitting and computer use

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