Floor Operations Manager

** NOTICE TO THIRD PARTY AGENCIES
** Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.
* This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job.  Other related duties and responsibilities may be assigned.  The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.
** SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the .
*** ABOUT LAWN CLUB
** Lawn Club is an exciting competitive socializing destination in the Seaport, positioning itself as “New York’s   Leisure Headquarters.” The massive 25,000 square foot venue features indoor and outdoor rentable   gaming lawns, amazing cocktails, and a streamlined menu of tasty bites. Each rentable lawn includes   popular lawn games, big-screen TVs, courtside F&B service, and dedicated “Lawncierges.” Lawn Club   caters to a variety of audiences, from twenty-somethings to corporate event planners.

** ABOUT

THE ROLE
** We’re looking for an experienced and energetic Operations Manager to join our leadership team. This role is central to the daily operations of both Lawn Club and Lawn Bar, ensuring a seamless guest experience   while supporting staff performance and fostering a positive, team-oriented environment. You’ll partner closely with the Director of Operations and Assistant General Manager to lead FOH operations, manage private events, mentor staff, maintain quality standards, and promote our culture of hospitality and play.

** THE IMPACT YOU’LL MAKE | ESSENTIAL RESPONSIBILITIES*
* • Oversee all aspects of daily FOH operations, including opening and closing procedures, cash handling, and end-of-day reporting.  
• Ensure compliance with all SOPs and health & safety standards (including DOH guidelines).  
• Support and maintain company policies while upholding a professional and upbeat environment.  
• Develop and oversee operational plans, staffing models, and service standards to ensure seamless day-to-day execution across all departments.

• Create and maintain systems for scheduling, labor management, and event execution to optimize efficiency and labor costs.

• Work as an operational liaison between Events, Culinary, Beverage, and Sales teams to ensure alignment on execution, service flow, and guest experience.

• Coordinate staffing, equipment, A/V needs, and vendor deliveries.  
• Maintain strong communication with the Events Sales Team and other departments to ensure event success.  
• Assist in the hiring, training, and ongoing development of FOH staff in collaboration with the leadership team.  
• Delegate responsibilities and create a service-focused work culture that promotes retention and performance.  
• Champion exceptional hospitality by actively engaging with guests, addressing concerns quickly, and creating memorable interactions.  
• Uphold Lawn Club's brand values in every guest touchpoint - making sure every guest feels welcomed, taken care of, and celebrated.  
• Maintain and update food and beverage equipment inventories, coordinate repairs or replacements of needed equipment.  
• Assist with monthly F&B inventory processes and manage delivery schedules.  
• Support administrative functions, including schedule management and documentation, as needed   
• Respond promptly and professionally to guest concerns demonstrating urgency, care, and empathy  
• Support all aspects of FOH floor management including Front Desk, Lawns, and dining…