Breakfast Attendant

Hampton Inn & Suites Tulsa South-Bixby

Executive Summary

CLEANLINESS and FRIENDLINESS. The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations:
  Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:
  Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction:
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery:
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:
  Strong knowledge of all features of the hotel facility and amenities.
• Events:
  Awareness and support for all groups and events at the hotel.
• Technology:
  Understanding of relevant technology for each role.
• Phone Etiquette:
  Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Work spaces:
  All areas should be clean and well-organized.
• Pitching In:
  Cleanliness is a team effort; team members may assist with cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning:
  Greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy:
  Complete operational checklists on time, every shift.
• Shift Handover Reports:
  Accurate and timely handover reports.
• Flawless Uniform:
  Wear a clean, approved uniform with nametag and professional appearance.
• Teamwork:
  Clear, honest, and professional communication; willingness to stretch beyond traditional roles; collaboration for a welcoming environment.

Breakfast Attendant:
Role-Specific Duties

• Table Manicure:
  Clear and sanitize breakfast room tables after each guest departure and prepare for the next guest.
• Consistent Set-up:
  Set up breakfast buffet area according to hotel/brand directives.
• Kitchen Checklist:
  Ensure kitchen is cleaned per daily checklist after breakfast period.
• Food Safety:
  Follow local health codes and breakfast standards checklist daily.
• Buffet Management:
  Keep buffet area stocked and clean through the breakfast period.

Success Metrics

• Happy Guests:
  Management Performance Ratings;
  Guest Satisfaction Scores/Intent to Return.
• Spotless Cleanliness: GM/AGM spot checks;
  Leadership Walk-throughs;
  Guest ratings.
• Product Consistency & Quality:
  Checklist tracking;
  Guest ratings.
• Teamwork:
  Management Performance Ratings.

Qualifications & Requirements

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Ability to work well under pace and pressure.
• Effective listening, conflict resolution, and communication skills.
• Hospitality and guest service orientation.
• Age 18+, ability to work varied schedule including evenings, nights, weekends and holidays.
• Punctuality: clock in on time; do not work off the clock; clock out at scheduled end time unless directed otherwise.
• Breaks: clock in/out for breaks at scheduled times.
• Call outs: provide sufficient notice as directed by supervisor.

Physical Working Demands & Environment

• Stand for long periods; type on computers; lift up to 25 pounds; keyboard and data entry; manual manipulation of objects.

Language & Reasoning Skills

• Read, write, understand and communicate effectively in English.

Note

This job description does not state or imply these are the only duties to be performed. Reasonable accommodations may be provided to enable persons with disabilities to perform essential functions. The employer reserves the right to change or assign duties and to end employment at-will.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days for full-time team members

We are an equal opportunity employer. Referrals increase your chances of interviewing at MCR Hotels.