Sr. Manager, Events & Hospitality

The Sr. Manager, Events & Hospitality provides company-wide leadership for corporate events, hospitality services, and corporate travel programs. This position establishes strategies, standards, and processes that create consistent, professional experiences for customers, employees, leaders, and community partners across company locations. The role leads event and hospitality operations, manages budgets and external partners, and collaborates across the organization to align programs with business objectives.

The Sr. Manager ensures programs are executed effectively, responsibly, and in alignment with company expectations.

• Develops and leads the company-wide strategy for corporate events, hospitality services, and related programs, ensuring alignment with organizational objectives and stakeholder needs.
• Establishes standardized processes, service expectations, planning practices, and operating guidelines for events and hospitality services across company locations.
• Provides leadership for complex corporate events, including defining objectives, scope, budgets, timelines, resource requirements, execution strategies, and measures of success.
• Leads hospitality operations and establishes standards for catering, meeting support, executive and customer visits, special guests, and other company-sponsored experiences.
• Oversees corporate travel programs, including vendor relationships, policy adherence, financial controls, reporting, service performance, and continuous improvement.
• Develops and manages departmental budgets, forecasts, expenditures, vendor agreements, and resource plans to support business objectives and responsible use of company resources.
• Builds and manages relationships with external service providers and evaluates vendor performance, cost, service quality, operational requirements, and business risk.
• Partners with leaders and cross-functional teams to establish priorities, resolve complex operational issues, manage risks, and support consistent event and hospitality execution across the organization.
• Evaluates program performance, stakeholder feedback, service levels, costs, and operational results to identify opportunities for improvement and implement scalable practices.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.
• Primary duties may include, but are not limited to:
  Establishes event planning tools, standards, schedules, contingency plans, and post-event evaluation practices to support consistent execution.
• Provides leadership and direction during major events, executive visits, customer engagements, and other high-visibility company activities.
• Monitors travel, event, and hospitality spending and identifies opportunities to strengthen financial controls, improve service, and optimize company resources.
• Ensures appropriate staffing, scheduling, resources, and operational readiness to support events and hospitality activities across company locations.
• Collaborates with marketing, sales, finance, accounting, facilities, information technology, security, administrative teams, and business leaders to coordinate organizational needs and priorities.
• Performs other duties as assigned.

Education and Experience Requirements:

Requires a Bachelor's degree in hospitality management, business administration, marketing, or a related discipline; 10+ years of progressively responsible experience in corporate events, hospitality, experiential marketing, event consulting, or a related field, including 3+ years of people leadership experience and demonstrated experience managing complex events, budgets, contracts, and external vendors; or any combination of education and experience, which would provide an equivalent background.

Experience supporting multiple locations and overseeing corporate travel programs or related reporting preferred.

Advanced knowledge of event planning, event production, hospitality operations, and service delivery practices. Strong leadership skills with the ability to develop teams, establish accountability, and lead through complex or high-visibility situations. Strong project management, organizational, planning, and prioritization skills with the ability to manage multiple initiatives simultaneously. Strong financial acumen, including budgeting, forecasting, expense analysis, cost management, and vendor evaluation. Excellent written and verbal communication skills with the ability to communicate…