Support Specialist

The Support Specialist supports all functions of the Human Resource department with a variety of tasks, many of which are training related, to ensure a positive employee experience in all facets of HR.

Location: Human Resources Department - Central Library 400 Civic Center, Tulsa, OK. 74103

Salary: $16.25 / hour

Schedule: 20 hours / week

Flexible schedule working within the business hours of Monday - Friday 8am - 5pm;

Additional responsibilities include:

• Administers training records in the LMS. Marks training modules as complete, updates learner milestones, runs training reports, and creates/updates profiles transfers:
• Tracks on-the-job (OJT) completion, annual compliance training, and helps coordinate New-Hire Leadership Orientation sessions,
• Maintains the Live Session calendar for the continuing education (Con Ed), IT, and developmental training programs. Checks enrollment thresholds, book meeting rooms, and add sessions to the LMS,
• Processes and upload Personnel Action Forms (PAFs) into Paycor;
• Supports cybersecurity training and accountability and monthly reporting;
• Administers the TCCL Tuition Reimbursement program. Processes applications and reimbursement requests, tracks participation and maintains records of awards/reimbursements;
• Assists Recruiting Specialist by ensuring onboarding and orientation materials are prepared in advance;
• Assists HR leadership with compiling and creating various report requests;
• Surveys participants as directed to evaluate training programs, benefit offerings, and employee experience processes (onboarding/orientation);
• Administers staff parking in the American Parking Parkade for Central Library employees;
• Orders HR office supplies quarterly through the finance department;
• Administers the Process Activated Training System (PATS) database and provides administrative support to content creators;
• Supports TCCL's Equity, Diversity and Inclusion efforts, and the Library's Be All In culture,
• Performs other duties as assigned.

Qualifications

• Intermediate to advanced knowledge and experience with Microsoft Excel;
• Ability to take direction from multiple sources, effectively prioritize tasks, and work in a self-directed manner to complete them in a timely manner;
• Knowledge of training functions including LMS and HRIS;
• Excellent organizational and interpersonal communication skills, both verbal and written;
• Exceptional detail orientation and confidentiality;
• Ability to maintain and produce accurate files, records, and reports;
• Ability to navigate and perform tasks on a variety of technical software, including most Microsoft Office Suite applications and other web-based and app-based software.

Education & Experience

• One year of post-secondary education in a related field;
• One or more years' experience in human resources, talent development, library operations, or related field;
• Prior experience with HRIS, Survey Monkey, and related products preferred.

Physical Activity & Environmental Conditions

Requires occasional stooping or bending; occasional light lifting (up to 20 pounds) may be required; frequent use of office equipment as well as long periods of sitting, standing, or walking as needed.

Work is typically conducted indoors with acceptable lighting, temperature and air conditions.

In-town travel with occasional out-of-town trips may occur.