IT Supervisor

WE ARE BUILDING THE NEXT GENERATION HOSPITALITY BRANDOur mission is to design experiential places for for individual wellbeing and corporate culture optimization.

Our purpose is to make city brakes and workations less apologetic, more purposeful and tuned to the self.

Modern properties and offbeat places immersing guests within local experiences. A combination of public and private spaces flexing between community and quiet reflection. Hospitality transcending the whole and delivering a sense of self. A service’ geared to and placing emphasis on our guests’ and employees’ emotional intelligence.

It is all about the brand experience, the brand story and the location;
It is focused on the hotel, its design and art curation, its experiences and cultural programming.
*
* Job title:

IT Supervisor
**** Reports directly to:
** Director of Operation
** Overall Job Purpose
** The IT Supervisor is responsible for the day-to-day management of the IT department's staff, systems, and projects. This role ensures the reliable operation of all technology infrastructure, provides effective technical support to the organization, and helps implement IT strategies aligned with overall business objectives.
** Qualifications & Skills**·         
** Strong technical proficiency
** across various operating systems (e.g., Windows, Linux), network topologies, and cloud services (e.g., AWS, Azure).
· Excellent
** leadership, communication, and interpersonal skills**.
· Proven ability to
** manage projects
** and balance multiple priorities under pressure.
· Familiarity with
** ITIL
* * or other IT service management frameworks is a strong asset.
· Relevant
** certifications** (e.g., CompTIA, Cisco, Microsoft) are preferred.
** Candidate profile
** Education and Experience ·         
** 3+ years of experience
** in IT support or systems administration.
** Principal Accountabilities**·         
** Supervise
* * and mentor a team of IT specialists, technicians, and/or analysts.
· Conduct
** performance reviews**, training, and professional development for team members.·         
** Schedule
* * work assignments and manage on-call rotations to ensure continuous support coverage.·         
** Assist
* * in the planning and execution of IT projects, such as system upgrades, hardware refreshes, and new software implementation.·         
** Develop
* * and maintain IT operational policies and procedures to ensure efficiency and compliance.·         
** Contribute
* * to the development of the IT department's budget and track expenditures.·         
** Oversee the installation, configuration, maintenance, and troubleshooting
** of all IT infrastructure, including servers, network hardware·         
** Manage the service/help desk
** function, serving as a primary escalation point for complex or critical technical issues, and ensuring timely resolution to minimize downtime.·         
** Plan and coordinate system upgrades**, maintenance windows, and disaster recovery testing.### Attention required!
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