IT Specialist

IT Specialist

Location:

Tulsa, OK

Status:
Hourly / Non-Exempt

Reports To:

IT Manager

This is a position in a growing and dynamic environment. It offers an opportunity to grow your experience, challenge your troubleshooting skills, and work on a variety of IT based projects with an experienced team. It is our goal to effectively support employees across our locations throughout the US. Support must be provided in a proactive fashion so that the organization can efficiently and fully utilize the technology that it embraces.

• Troubleshoot, repair and deploy various computer hardware including PCs, laptops, mobile devices, and printers.
• Troubleshoot, install, repair, and evaluate PC based software applications.
• Remotely monitor and support discrete locations across the country.
• Configure and automate software installations.
• Respond to daily user requests and resolve or escalate issues in a proactive manner.
• Participate in planning and implementation of multi-scale projects.
• Identify alerts on management consoles and monitoring systems that require resolution.
• Monitor server backup jobs and device logs to identify pending issues and provide remedies.
• Assist in maintaining regulatory requirements in SOX, PCI and NIST compliance.
• Ability to work effectively with 3rd party support organizations / key suppliers to troubleshoot issues, order supplies and design solutions.
• Assist in implementing and maintaining security measures to provide a safe and secure technology environment.

• Effective written and verbal communication skills.
• Willingness to work in a team environment is a must.
• Willingness to learn and assist with advanced server and networking environment tasks.
• Detail-oriented, hardworking and possess an enthusiastic work ethic.
• Able to work independently and complete tasks with excellent customer service.
• May require occasional travel.
• May require occasional weekends and/or after-hours work.
• Excellent documentation skills.

High School

2‑4

• Basic understanding of networking components including switches, routers, servers, and workstations.
• Experience with Windows Server 2012‑2025, Windows operating systems.
• Experience with setup and management of Microsoft Office 365 based Applications.
• Basic understanding of wireless networking configurations.
• Formal education, commensurate with experience or actively working on a degree in IT discipline.

• Experience with remote monitoring, management tools, and helpdesk ticketing systems.
• Experience with cloud‑based technologies including VoIP, DCaaS, virtualization technologies (VMWare, Hyper‑V), etc.
• Experience installing and supporting Auto Desk and Solid Works CAD applications.
• Previous experience with enterprise anti‑virus, malware and remote management solutions.
• Previous experience with application development.
• A+, CompTIA, Networking+ IT certifications.
• Experience with Enterprise Resource Planning (ERP) systems in a mfg/service industry.

No

IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team‑work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

• Health & dental insurance
• Group life & accidental death & dismemberment insurance
• Supplemental life insurance
• Voluntary accident insurance
• Company Paid Disability insurance (short and long‑term)
• Vacation and holidays
• 401k

• Commitment to Excellence – Consistently exceeds expectations.
• Honesty and Integrity – Strive to do what is right and do what we say we will do.
• Safety – Create a safe working environment in all operating locations.
• Respect – Honor the rights of all involved.
• Communication – Communicate clearly and directly with all involved.
• Employee Satisfaction – Create employee opportunities for growth and development.
• Innovation and Creativity – Apply creative ingenuity to make us…