ServiceNow - IT Service Management; ITSM - Senior - Tech Consulting

Position: ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location

Service Now - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location

Location:

Anywhere in Country

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Service Now Senior Consultant – IT Service Management (ITSM)

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

The

opportunity

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to motivate and develop your team, maintain new client relationships, grow your consulting and team leadership skills, and build relationships that define your career.

Your

Key Responsibilities

In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. This may require regular travel to meet with clients.

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and Attributes for Success

You’ll serve a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions.

• Act as a workstream lead across all aspects of a Service Now ITSM project and solution delivery including design, configuration, testing, and deployment.
• Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources.
• Provide guidance and industry‑leading practice expertise for Service Now ITSM process implementations.
• Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Lead client process and design sessions, facilitate requirements workshops with functional and/or business subject‑matter experts.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
• Create high‑quality deliverables and project artifacts.

To qualify for the role, you must have

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar.
• Typically, no less than 2‑4 years of relevant Service Now ITSM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – ITSM
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Ideally, you’ll also have

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience – certifications are a plus.
• Service Now Certified Implementation Specialist – Data Foundations or HAM or SAM.
• Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

What We Look For

We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.

Wha…