Senior Customer Support

* Come explore opportunities within committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
**
* Position Overview:

** Navico Group is seeking a
** Senior Technical Specialist
** to enhance service delivery across our electronics solutions network. This role is ideal for a technically skilled and customer-focused individual who thrives in a fast-paced environment and enjoys solving logistical and technical challenges. You will play a key role in managing service order backlogs, coordinating product shipments, and supporting B2B and recreational customers through remote troubleshooting and service coordination.
** In this role, you will:
*** Serve as a primary contact for electronic solutions support via phone and email
* Manage service order backlog, logistics, and customer expectations for product arrival
* Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
* Execute CRM documentation and ensure accurate case processing
* Review manuals and technical bulletins to maintain service accuracy and customer satisfaction
* Coordinate remote repairs and priority returns by analyzing service trends and inventory
* Support dealers and service partners through product replacement and repair programs
* Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues

Essential Functions:

* ** Technical Mastery**:
Proficient in reading schematics, safety rules, and technical manuals. Familiar with marine electronics, wire termination, and NMEA CAN-BUS systems.
* ** Customer-Centric Leadership**:
Skilled in handling service escalations and communicating effectively with customers and partners.
* ** Operational Agility**:
Skilled in ERP systems, CRM platforms, and logistics coordination.
* ** Global Perspective**:
Ability to handle international documentation, and support diverse customer bases.
* ** Collaborative Spirit**:
Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality.

Required Qualifications:

* 3+ Year of experience in Customer Service or a related field
* Practical computer application literacy (including Microsoft Office Suite, ERP Systems, and ability to learn other internal systems)
* High-School Diploma/GED
* Ability to travel domestically
* Experience processing replacement orders
* Prior

Experience with warranty policies, claims and processing
* Professional poise and presence with excellent communication skills (writing, speaking, and telephone)

Preferred Qualifications
* ABYC, NMEA, or MEI Certification
* FCC RADAR Endorsement
* Bilingual in Spanish and English

Working Conditions:

* Hybrid office schedule and environment
* Travel up to 10% of the time

The anticipated pay range for this position is $57,700 – $104,300 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found .
** Why Brunswick:
** Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people.  We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time…