Senior Technical Specialist

Overview

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The Navico Group is seeking a Senior Technical Specialist to enhance service delivery across our electronics solutions network. This role is ideal for a technically skilled and customer-focused individual who thrives in a fast-paced environment and enjoys solving logistical and technical challenges. You will play a key role in managing service order backlogs, coordinating product shipments, and supporting B2B and recreational customers through remote troubleshooting and service coordination.

• Serve as a primary contact for electronic solutions support via phone and email
• Manage service order backlog, logistics, and customer expectations for product arrival
• Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
• Execute CRM documentation and ensure accurate case processing
• Review manuals and technical bulletins to maintain service accuracy and customer satisfaction
• Coordinate remote repairs and priority returns by analyzing service trends and inventory
• Support dealers and service partners through product replacement and repair programs
• Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues

• Technical Mastery:
  Proficient in reading schematics, safety rules, and technical manuals. Familiar with DC marine electronics, wire termination, and NMEA CAN-BUS systems.
• Customer-Centric Leadership:
  Skilled in handling service escalations and communicating effectively with customers and partners.
• Operational Agility:
  Skilled in ERP systems (Syte Line), CRM platforms (Microsoft Dynamics), and logistics coordination.
• Global Perspective:
  Ability to handle international documentation, and support diverse customer bases.
• Collaborative Spirit:
  Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality.

• 3+ years of experience with Navico Support or On-Board Service
• Practical computer application literacy (including Microsoft Office Suite, Syteline ERP System, and ability to learn other internal systems)
• High-School Diploma/GED
• Ability to travel domestically
• Experience processing RMAs for Recreational Consumers and Navico Service Dealer Network
• Prior Experience with Navico Customer Portal and Simrad/B&G Warranty Policy
• Strong ability to work with different types of people
• Professional poise and presence with excellent communication skills (writing, speaking, and telephone)

• ABYC, NMEA, or MEI Certification
• FCC RADAR Endorsement
• Bilingual in Spanish and English
• Familiar with Navico Gyro Exchange Program

• Hybrid office schedule and environment
• Travel up to 10% of the time

The anticipated pay range for this position is $57,700 – $104,300 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.

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#Brunswick Corporation