E-Services Specialist

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This range is provided by DSN Software. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40,000.00/yr - $45,000.00/yr

We are seeking a skilled E-Services Specialist to join our team. In this role, you will be responsible for configuring and implementing our E-Service module for clients, providing support and troubleshooting, training end-users, conducting routine software testing, and maintaining project documentation. You will collaborate with Project Management, Sales, and accounting teams to ensure successful implementation and customer satisfaction.

• Configuring E-Services modules to meet client preferences, completing both back end and front-end configuration of the software.
• Diagnosing and resolving E-Services software application issues, documenting solutions, and ensuring customer satisfaction.
• Training Practice or Office Managers in specialty medical and dental offices on E-Services products.
• Conducting routine maintenance checks of software to ensure proper functionality, following up on reported bugs and issues.
• Maintaining project status by tracking it in an internal project management software and ensuring project timelines are met.
• Creating and maintaining documentation to track processes, procedures, troubleshooting, and training.

• Attention to detail and analytical thinking skills to configure software modules according to client preferences.
• Proficiency in computer skills to conduct routine software testing and troubleshooting.
• Excellent verbal and written communication skills to effectively train end-users and document project details.
• Strong time management and problem-solving skills to manage multiple tasks and prioritize responsibilities.
• Ability to work collaboratively in a team environment and maintain customer satisfaction.
• Familiarity with medical/dental office workflow and E-Prescribe is a plus.

If you are passionate about software implementation, have strong communication and problem-solving skills, and thrive in a team environment, we encourage you to apply for this exciting opportunity as an E-Services Specialist.

Entry level

Full-time

Information Technology

Software Development

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Medical insurance

Vision insurance

401(k)

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