Technical Service Specialist

Join to apply for the Technical Service Specialist role at McElroy Manufacturing, Inc.

Are you the person everyone calls when equipment won’t cooperate? Do you enjoy troubleshooting complex systems, training others, and working directly with customers in the field? If you’re passionate about technology, teamwork, and delivering top‑tier service, this role might be a perfect fit. We’re looking for a Technical Support Specialist – Fusion Equipment to support our Channel Partners and Customers with expert‑level technical assistance, training, and product support for McElroy equipment.

• Diagnose and resolve technical issues related to operation, maintenance, troubleshooting, and repair of fusion equipment
• Deliver hands‑on technical training for customers and partners on equipment operation and maintenance
• Support customer service and training teams with technical expertise
• Respond to inbound technical support requests via phone and email
• Accurately document all customer interactions using CRM software
• Collaborate with Engineering and Product Management on new product and technology testing, design changes and enhancements
• Partner with Quality, Sustaining Engineering, and Inspection teams to support warranty and field campaigns, product improvements and reliability initiatives
• Actively participate in recurring customer feedback and continuous improvement efforts
• Promote a positive, service‑oriented culture across teams and with customers
• Maintain safe work habits, good housekeeping, and environmental compliance at all times
• Stay current with evolving technology through company training and continued education

• High School Diploma
• 3+ years of hands‑on troubleshooting experience in electro‑hydraulic systems, electrical systems (including CAN), electro‑mechanical systems
• Ability to read and interpret hydraulic and electrical schematics, assembly prints, instructions, and technical documentation
• Experience working in a fast‑paced customer service or technical support environment
• Strong written and verbal communication skills (English required)
• Intermediate PC and software proficiency
• Valid Driver’s License and required auto insurance
• Ability to secure a personal credit card for business travel (minimum $3,000 limit)
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed

• College degree or industry‑related technical certification
• Specialized industry training courses
• Bilingual (Spanish) skills

• 40–60% travel, including occasional weekend travel
• Frequent hands‑on demonstrations, customer training, and trade show participation
• Ability to lift, transport, and set up equipment weighing 40–80 lbs
• Travel via commercial airlines and company, rental, or personal vehicles
• Regular vehicle operation between multiple facilities, customer sites, and business locations

• Work directly with industry‑leading fusion technology
• Be the technical expert customers rely on
• Enjoy variety—office, field, training, and collaboration
• Partner with talented teams across engineering, quality, and product management
• Make a real, visible impact on product performance and customer success

Mid‑Senior level

Full‑time

Information Technology

Machinery Manufacturing

Referrals increase your chances of interviewing at McElroy Manufacturing, Inc. by 2x