IT Support Specialist

IT Support – Insurance Agency

Banc First Insurance Services, 220 East 8th St. Ste. B, Tulsa, OK 74119
• Full Time
• Onsite Position

This position is responsible for providing technical support and maintenance of the agency’s computer systems, software applications, and networks in a timely, accurate, and positive manner. The role ensures that the agency’s IT infrastructure runs smoothly, enabling employees to perform their duties efficiently.

• Respond promptly to user inquiries regarding computer hardware, software, networking, and other IT-related issues.
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and other peripheral devices.
• Provide support for agency management systems (e.g., EPIC) and ensure that the software is properly installed, configured and functioning correctly.
• Assist users with issues related to email, office applications (e.g., Word, Excel), and other relevant software applications.
• Monitor the agency’s IT help desk system and address issues in a timely and professional manner.
• Perform routine maintenance tasks, such as software updates, system backups, and hardware replacements.
• Work with Banc First IT to ensure that antivirus, firewall, and security updates are installed and properly functioning to protect the agency’s network.
• Assist in the installation and setup of new hardware and software, ensuring compatibility with the agency’s existing systems.
• Work with Banc First IT to monitor and maintain agency servers and network infrastructure, ensuring optimal performance.
• Provide training to employees on the use of new software and equipment, ensuring they can use all agency technology effectively and efficiently.
• Create and update user manuals and IT documentation to assist employees in troubleshooting common issues.
• Conduct periodic workshops or one‑on‑one training sessions on technology usage, agency management systems and IT best practices.
• Assist IT Manager with vendor‑supplied training opportunities.
• Assist IT Manager with creating, presenting and maintaining user training documentation.
• Periodically evaluate server storage and local user data for customer data being stored incorrectly and report instances to the Technology Manager.
• Set up and manage user accounts, permissions, and passwords according to established standards.
• Assist in maintaining the agency’s compliance with relevant data protection and cybersecurity regulations.
• Work with external vendors to troubleshoot and repair hardware and software when necessary.
• Manage and track IT inventory, ensuring that all equipment is properly documented and accountable.
• Coordinate with vendors for procurement of new equipment and software licenses, ensuring budget compliance and agency needs.

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience & or education.
• 2 or more years of experience in IT support, preferably within the insurance or financial services industry.
• Strong understanding of computer hardware, software applications, networking, and peripheral equipment.
• Familiarity with agency management systems (e.g., EPIC) or other insurance‑related software is a plus.
• Proficiency in troubleshooting software and hardware issues across a variety of platforms, including Windows and Office applications.
• Training in computer programming and familiarity with MS Office VBA is a plus.
• Working knowledge of SQL is a plus.
• Experience with building RPA applications is a plus.
• Ability to work with computer technology and demonstrate proficiency in MS Office applications and other relevant desktop applications and browsers.
• Strong analytical and problem‑solving skills, with a focus on accuracy and attention to detail.
• Ability to prioritize workloads and manage time effectively to meet agency deadlines.
• Excellent verbal, written, and interpersonal skills for interacting with associates at all levels of responsibility.
• Demonstrates a proactive approach to IT issues and strives for continuous improvement in agency processes.

Banc First is committed to investing in the future of Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE – Banc First is an Equal Opportunity employer. Diversity…Our differences enhance business performance.