IT Specialist

Job Title: IT Support Specialist

Location: Tulsa, OK
Status: Hourly / Non-Exempt
Reports To: IT Manager

Position Summary: This is a position in a growing and dynamic environment. It offers an opportunity to grow your experience, challenge your troubleshooting skills, and work on a variety of IT based projects with an experienced team. It is our goal to effectively support employees across our locations throughout the US. Support must be provided in a proactive fashion so that the organization can efficiently and fully utilize the technology that it embraces.

The primary responsibility of the IT support specialist role is to be first line support to properly triage, resolve, or elevate technology issues. This position will also assist with implementing industry standard security, support tools, and work on numerous IT based projects.

• Troubleshoot, repair and deploy various computer hardware including PCs, laptops, mobile devices, and printers.
• Troubleshoot, install, repair, and evaluate PC based software applications.
• Remotely monitor and support discrete locations across the country.
• Configure and automate software installations.
• Respond to daily user requests and resolve or elevate issues in a proactive manner.
• Participate in planning and implementation of multi-scale projects.
• Identify alerts on management consoles and monitoring systems that require resolution.
• Monitor server backup jobs and device logs to identify pending issues and provide remedies.
• Assist in maintaining regulatory requirements in SOX, PCI and NIST compliance.
• Ability to work effectively with 3rd party support organizations / key suppliers to troubleshoot issues, order supplies and design solutions.
• Assist in implementing and maintaining security measures to provide a safe and secure technology environment.

• Effective written and verbal communication skills.
• Willingness to work in a team environment is a must.
• Willingness to learn and assist with advanced server and networking environment tasks.
• Detail-oriented, hardworking and possess an enthusiastic work ethic.
• Able to work independently and complete tasks with excellent customer service.
• May require occasional travel.
• May require occasional weekends and/or after-hours work.
• Excellent documentation skills.

Minimum Education:

High School
Minimum Years of

Experience:

2-4

License

Required:

No

Job Location s: US-OK-Tulsa

• Basic understanding of networking components including switches, routers, servers, and workstations.
• Experience with Windows Server 2012 – 2025, Windows operating systems.
• Experience with setup and management of Microsoft Office 365 based Applications.
• Basic understanding of wireless networking configurations.
• Formal education, commensurate with experience or actively working on a degree in IT discipline.

• Experience with remote monitoring, management tools, and helpdesk ticketing systems.
• Experience with cloud-based technologies including VoIP, DCaaS, virtualization technologies (VMWare, Hyper‑V), etc.
• Experience installing and supporting Auto Desk and Solid Works CAD applications.
• Previous experience with enterprise anti-virus, malware and remote management solutions.
• Previous experience with application development.
• A+, CompTIA, Networking+ IT certifications.
• Experience with Enterprise Resource Planning (ERP) systems in a mfg/service industry.

IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team‑work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

• Health & dental insurance
• Group life & accidental death & dismemberment insurance
• Supplemental life insurance
• Voluntary accident insurance
• Company Paid Disability insurance (short and long‑term)
• Vacation and holidays
• 401k

• Commitment to Excellence – Consistently exceeds expectations.
• Honesty and Integrity – Strive to do what is right…