IT Support Specialist

The Spring is seeking a skilled and versatile IT Support Specialist to join our growing organization as our first dedicated IT professional
. This role offers a unique opportunity to build and shape IT support operations from the ground up in a collaborative, mission-driven environment. The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. You will serve as the primary technology resource for staff across multiple locations, providing day-to-day technical support while partnering with external IT vendors for advanced needs.

• Provide first-level IT support via tickets, email, and phone
• Troubleshoot and resolve hardware, software, and network issues in Mac and Windows environments
• Install, configure, and maintain computer systems and peripherals
• Set up new employee workstations and support technology onboarding
• Manage user accounts in Microsoft 365 and other platforms
• Track and manage IT equipment inventory ensuring proper lifecycle and usage management
• Troubleshoot and support IT‑deployed peripheral devices such as printers, scanners, and monitors
• Document technical issues and resolutions and escalate complex problems as needed
• Communicate technical solutions clearly to non‑technical users
• Prioritize and manage multiple tasks across locations

• Associate's or Bachelor's degree in IT, Computer Science, MIS, or two years of transferable experience
• Minimum of 2 years of relevant IT support experience required
• Industry certifications (CompTIA A+, Network+, etc.) required
• Experience supporting both Mac and Windows systems
• Strong troubleshooting, organizational, and communication skills

This is a hands‑on role with autonomy, visibility, and the opportunity to make a meaningful impact by building IT support practices that empower an entire organization.

The Spring is committed to providing a compensation and benefits package that strives to meet the needs of its employees and their dependents. Full‑time employees are eligible for benefits that include medical, dental, vision, life and long‑term disability insurance as well as flexible spending accounts, 401(k), paid vacation and holidays.

Must be able to pass a 7‑year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration.