Systems Analyst -III

Reports to: Director of Enterprise Platforms

Collaborates with: Information Technology, Software Development, Sales, Engineering, Tech Service, Product Management, Project Management

A Systems Analyst supports and evolves our CRM, CPQ, ERP, and related platforms as part of the Enterprise Platforms team. You'll improve cross‑department efficiency by enhancing functionality, maintaining data and system integrity, and driving configuration and integration work. This role supports daily operations, key projects, and long‑term scalability of tools used by Sales, Engineering, Field Service, Product Management, and Project Management.

• Partner with stakeholders to translate requirements into scalable system changes.
• Configure Salesforce using declarative tools (Flows, Process Builder, Validation Rules, Custom Objects).
• Extend Sales and Revenue Cloud using Salesforce CPQ and io for complex product configurations.
• Align Salesforce CPQ with ERP systems and 3D modeling workflows with Engineering and Operations.

• Troubleshoot and resolve bugs, data issues, and system errors in Salesforce and integrated systems.
• Triage, prioritize, and track user‑reported issues with business stakeholders.
• Maintain up‑to‑date system documentation, configuration notes, and process flows.

• Support and maintain integrations between Salesforce, ERP, and third‑party platforms using APIs and tools such as Mule Soft and Zapier.
• Partner with internal developers and external vendors to enhance or troubleshoot integrations.
• Automate manual processes using low‑code/no‑code tools (Salesforce Flow, ERP workflows, integration platforms).

• Use Gearset to manage version control, deployment pipelines, and sandbox changes.
• Participate in system testing and UAT to ensure smooth, reliable releases.
• Coordinate with QA/admin teams to validate functionality across environments before production deployment.

• Serve as a liaison between Sales, Engineering, Field Services, Product, Project Management, and IT to ensure end‑to‑end solution design.
• Promote adoption of new tools and workflows by explaining capabilities and options.
• Deliver training and knowledge transfer sessions for end users and power users.

• 2‑15 years in a Systems Analyst, Software Developer, Platform Engineer, or CRM Admin role (experience level will determine SAI, SAII, or SAIII).
• Hands‑on experience configuring and supporting Salesforce (or similar CRM) in a professional environment.
• Working knowledge of Salesforce CPQ and/or Logik.io (guided selling, product rules, pricing/configuration).
• Experience maintaining and prioritizing a work backlog, preferably using tools such as Azure Dev Ops (ADO), Jira, or Git Hub.
• Familiarity with ERP systems (e.g., Syspro, Net Suite, SAP) and their integration with CRM.
• Understanding of APIs and system integration concepts.
• Experience with deployment tools such as Gearset, Copado, or similar.
• Strong JavaScript experience especially for rules engines, integration support, or scripting around CRM/CPQ workflows.
• Strong communication skills with the ability to document clearly and translate technical details for non‑technical users.
• Bachelor's degree in Software Engineering, Computer Science, or related field, or equivalent combination of education and experience.
• Strong analytical and problem‑solving skills with high attention to detail.
• Self‑starter who can work independently and collaboratively and manage competing priorities.
• Experience with 3D product modeling or CAD systems integrated with CPQ or ERP.
• Familiarity with database concepts (SQL, data schemas, data transformation).
• Familiarity with tools like Zapier and Mule Soft.
• Experience with low‑code platforms beyond Salesforce (e.g., Power Apps, Service Now).
• Professional experience in Agile/Scrum environments.
• Organized, methodical, and focused on continuous improvement.

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)

MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.