Digital Experience Manager

Digital Experience Manager at WeStreet Credit Union

Primary responsibilities include leading product management for digital experiences across online and mobile banking platforms, overseeing performance KPIs, conducting usability testing, and collaborating with vendors and stakeholders to ensure seamless delivery of digital initiatives.

• Manage supervisory functions for the Product Management Analyst team, including hires, terminations, promotions, transfers, and policy enforcement in partnership with HR.
• Provide coaching, feedback, and development opportunities to the Product Management Analyst to build skills and support career growth.
• Plan, manage, and deliver online and mobile banking projects, including platform upgrades, feature launches, and other digital initiatives.
• Analyze member behavior, traffic patterns, and conversion data to identify trends and improvement opportunities across all online banking channels and integrations.
• Own execution, tracking, and reporting of departmental performance KPIs, aligning with the Digital Experience Director’s strategic vision.
• Conduct product testing, usability studies, and journey analysis to evaluate the impact of product and vendor changes.
• Partner with the Director to prepare monthly and quarterly board-level reports highlighting online and mobile banking performance, digital adoption trends, and member engagement.
• Manage Digital Experience vendor communications regarding updates, releases, hotfixes, and document follow-up action items.

• Monitor system logs and dashboards for unusual activity such as failed login attempts or suspicious transactions.
• Maintain the internal digital knowledge base, ensuring documentation, procedures, and support materials are current.
• Manage support ticket volume, handling overflow tickets to ensure timely response and resolution.
• Serve as the credit union point of contact for Digital-owned vendors, ensuring clear and professional communication.
• Adhere to department policy, procedures, and internal SLA’s.
• Model the Credit Union’s core values of Trust, Integrity, Teamwork, and Making a Difference in all interactions.
• Maintain integrity and ethics in all actions with credit union members and ensure privacy compliance.
• Perform other duties as assigned and be available to work requested hours.

Full‑time, Salary: $150,000 – $180,000,

Location:

Tulsa, OK