Digital Experience Manager Job Tulsa area,Oklahoma USA,IT/Tech

Corporate Office
9323 E 21st St
Tulsa, OK 74129, USA

Direct responsibility for supervisory functions including hires, terminations, promotions, transfers, and policies for Product Management Analyst position. Work closely with Human Resources department on employee actions and conduct all personnel functions in accordance with applicable statutes.
Provides ongoing coaching, feedback, and development opportunities for the Product Management Analyst to build skills, improve performance, and support career growth.
Assist in the planning, managing, and delivery of online and mobile banking projects, including platform upgrades, deliverables, new feature launches, and digital initiatives.
Analyze member behavior, traffic patterns, and conversion data to identify trends and improvement opportunities across all online banking channels and integrations.
Owns the execution, tracking, and reporting of departmental performance KPIs, ensuring alignment with the strategic vision and objectives established by the Digital Experience Director.
Conduct product testing, usability studies, and journey analysis to evaluate the impact of product and/or vendor changes.
Partner with Director to prepare monthly and quarterly board-level reports that highlight online and mobile banking performance, digital adoption trends, and member engagement.
Management of Digital Experience vendor communications regarding updates, releases, hotfixes, and documenting any follow-up action required.

Additional Responsibilities (@ 30% of the time) ul>

Check system logs and dashboards for unusual activity, such as multiple failed login attempts, suspicious transactions, or abnormal access patterns.

Owns the maintenance and accuracy of the internal digital knowledge base, ensuring documentation, procedures, and support materials are current and easily accessible to department staff.

Manages the support ticket volume by handling overflow tickets from other Digital team members to ensure timely responses and resolutions.

Serve as a credit union point of contact for Digital owned vendors, ensuring clear, timely, and professional communication.

Consistently adhere to department policy and procedures, as well as internal department Service Level Agreements.

Collaborate with other departments across the Credit Union on different projects and strategic initiatives, including Marketing, Training, Retail, Compliance, and other impacted departments.

Embody the Credit Union’s core values of Trust, Integrity, Teamwork, and Making a Difference and ensure direct reports embody these core values and apply them in daily

Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; comply with privacy act directives.

Perform other duties as assigned and be available to work hours as requested.

Qualifications Skills Behaviors 3>

Preferred Leader

Inspires teammates to follow them

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Thought Provoking

Capable of making others think deeply on a subject

Functional Expert

Considered a thought leader on a subject

Motivations Education Preferred

Bachelors or better.

Experience Preferred

Experience conducting detailed analysis and providing recommendations

Experience managing cross-functional teams and vendor relationships

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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