Service Desk & Mobile Device Management Technician

Service Desk & Mobile Device Management Technician

Job Openings Service Desk & Mobile Device Management Technician

Our client is a rapidly expanding organization in the mobility and technology space, seeking a highly skilled Tier 3 Technician – Mobile Device Management & Imaging to join their corporate IT team in Tulsa.

This role provides advanced enterprise-level support, specializing in mobile device management (MDM), OS imaging, and endpoint security
. You will be a crucial resource ensuring remote and on-site staff remain productive and secure through expertly managed technology solutions.

This is a direct-hire role with a target salary of $70,000 – $85,000 per year
.

• Manage the full lifecycle of corporate mobile devices (iOS, Android, Windows, Chrome OS) including procurement, inventory, provisioning, configuration, updates, and secure decommissioning.
• Provision and configure mobile devices and enterprise applications for employees.
• Implement and enforce robust security measures (encryption, access controls, remote wipe, usage policies).
• Actively manage and maintain MDM solutions (e.g., Microsoft Intune) in a large-scale enterprise environment.
• Ensure compliance with internal standards and regulatory requirements.
• Design, configure, and maintain enterprise imaging solutions for Windows and other operating systems.
• Create and deploy standardized images across diverse hardware platforms.
• Automate provisioning and deployment processes using enterprise tools (e.g., SCCM, Intune Autopilot).
• Troubleshoot imaging failures and optimize deployment workflows.

• Serve as escalation point for complex Service Desk issues beyond Tier 1 and Tier 2 capabilities.
• Diagnose and resolve advanced technical issues across hardware, software, networking, and enterprise applications.
• Manage users and devices within Active Directory and Azure AD.
• Provide clear, professional end-user support and training.
• Document processes and mentor junior technicians.

• 5+ years of IT support experience, with at least 3 years in enterprise MDM and imaging.
• Proven experience with Microsoft Intune, Autopilot, or similar enterprise MDM solutions.
• Strong background in OS imaging, deployment automation, and endpoint lifecycle management.
• High school diploma or equivalent required; degree in CS, MIS, IT, or Cybersecurity preferred.
• Relevant certifications (A+, Network+, Security+, Microsoft Endpoint Administrator) strongly preferred.

• Experience supporting enterprise-scale environments with 500+ endpoints.
• Advanced knowledge of VPN, Wi-Fi, and core cybersecurity principles.
• Familiarity with IT ticketing systems, SLA management, and enterprise workflows.
• Strong communication skills for collaboration, documentation, and user training.
• Comprehensive medical, dental, and vision plans.
• Life insurance and short- & long-term disability coverage.

• Based in the Tulsa corporate office, supporting local and remote employees.
• Ability to work flexible schedules as needed (excluding company holidays).
• Occasional travel to other service areas.

Interested candidates should send their resume to d