Technical Support Analyst II
Job in
Tulsa, Tulsa County, Oklahoma, 74145, USA
Listed on 2026-01-07
Listing for:
Jobs via Dice
Full Time, Seasonal/Temporary
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Technical Support Analyst II at Jobs via Dice
We are seeking a skilled and customer-focused Help Desk II Technician to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.
Key Responsibilities- Provide second-level support for hardware, software, and network issues.
- Troubleshoot and resolve escalated tickets from Help Desk I staff.
- Assist with installation, configuration, and maintenance of desktop systems and applications.
- Support user account management, permissions, and access controls.
- Perform routine maintenance tasks such as updates, patches, and backups.
- Assist in monitoring system performance and security.
- Communicate effectively with end-users to understand and resolve technical issues.
- Document solutions and provide clear instructions to users.
- Deliver training and guidance on IT best practices when needed.
- Work closely with Systems Administrators and IT staff to resolve complex problems.
- Escalate unresolved issues to Tier III or specialized teams as appropriate.
- Contribute to knowledge base documentation for recurring issues.
- Identify opportunities to improve support processes and efficiency.
- Stay current with emerging technologies and recommend improvements.
- Participate in IT projects and system upgrades as assigned.
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2-4 years of experience in IT support or help desk roles.
- Strong knowledge of Windows and/or macOS environments, Microsoft Office, and common business applications.
- Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools.
- Excellent problem-solving, communication, and customer service skills.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a plus.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Software Development
: #208-Rowland Tulsa
Tulsa, OK $75,000.00-$95,000.00
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