Tier 3 Technical Support

Position Overview

A highly skilled and experienced Tier III IT Support Technician to join our team. This role serves as the top‑level escalation point for technical issues and is responsible for leading complex troubleshooting efforts, mentoring junior technicians, and driving infrastructure improvements.

• Act as the final escalation point for Tier I and Tier II support issues
• Lead troubleshooting of complex system, server, and network problems
• Provide advanced support for macOS, iOS, and Windows 11 devices
• Oversee large‑scale hardware and software deployments
• Manage enterprise print infrastructure and solutions
• Mentor and train Tier I and Tier II technicians
• Document advanced troubleshooting procedures and establish technical standards
• Collaborate with clients and, when necessary, elevate support cases

• Minimum 5 years of IT support experience, including Tier II or equivalent advanced roles
• Advanced administration of Windows 11 and Windows Server environments
• Strong expertise in macOS and iOS device support
• Experience with enterprise networking routing, switching, firewalls, VPNs, DNS
• Skilled in hardware deployment and lifecycle management
• In‑depth knowledge of print infrastructure and enterprise print‑management tools
• Proven ability to lead escalations and work independently
• Excellent communication skills with staff, executives, and vendors
• Professional appearance and demeanor in client‑facing situations

• Experience with Connect Wise (ticketing, RMM, documentation)
• Advanced scripting or automation skills (Power Shell, Python, Bash)
• Experience with cloud migration and hybrid environment management

• Expert‑level problem‑solving and root‑cause analysis
• High attention to detail in planning, troubleshooting, and documentation
• Ability to manage high‑priority escalations and multiple concurrent projects
• Strong leadership and mentoring capabilities
• Strategic thinking and proactive infrastructure improvement
• Independence, accountability, and sound decision‑making under pressure

$75,000.00/yr – $95,000.00/yr

Contract

Not Applicable

Information Technology

Software Development, Technology, Information and Internet, and Technology, Information and Media

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot’s Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at

By applying for this job, you agree to receive calls, AI‑generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here