Help Desk Supervisor

Join to apply for the Service Delivery Manager role at Centre Technologies
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We are excited to announce that we are expanding our team and adding a new Service Delivery Manager based in Tulsa, OK.

At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.

• Hybrid work options, paid time off, and holidays
• Comprehensive medical, dental, and vision coverage
• 401(k) with employer match
• Professional growth opportunities in a stable, team-oriented environment

The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration.

• Ensure quality, security, and compliance for all clients
• Manage work distribution and ensure timely resolution to customer issues
• Identify trends in reactive support and help drive automation and process efficiencies
• Drive proactive client management and SLA adherence
• Handle ticket escalation and critical issue resolution
• Maintain documentation and compliance standards
• Drive, manage and report on monthly and quarterly Service Desk KPIs
• Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals
• Support onboarding for new clients
• Support team development and career growth
• Participate in recruitment and selection of new team members
• Review and approve time/expense entries

• Bachelor’s degree required
• 5+ years of hands‑on leadership experience
• Strong proficiency in Microsoft Office Suite
• Expertise in:
  • Windows OS, Windows Server
  • Microsoft administration tools (AD, DHCP, DNS, Group Policy)
  • Microsoft Exchange, Citrix technologies
  • Backup/DR strategies and system upgrades
  • Network infrastructure and protocols (TCP/IP, DNS, DHCP)
  • Enterprise hardware (Cisco, Dell, HP)

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Information Technology

Industries:
Internet Publishing

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Location:

Tulsa, OK. Salary: $ - $ (Posted 2 weeks ago).