Senior IT Technician

Roxtec Inc. () is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide.

We are seeking an experienced Senior IT Technician who combines strong end-user support skills with a broad understanding of IT infrastructure and operations. This role is ideal for a hands, on IT generalist who enjoys solving technical problems, supporting users, managing systems, and contributing to cybersecurity and compliance initiatives. Experience with networking, firewalls, servers, Microsoft cloud technologies, and regulated environments is highly valued.

• Provide technical support for end users, including troubleshooting hardware, software, network, and operating system issues.
• Administer and support Microsoft 365, Entra  (Azure AD), Active Directory, Exchange Online, and other enterprise IT systems.
• Configure, deploy, and support computers, mobile devices, printers, and other IT-related equipment.
• Collaborate with global IT teams on infrastructure projects, system upgrades, security initiatives, and standardization efforts.
• Maintain user accounts, security groups, access permissions, and business system integrations.
• Assist with cybersecurity operations, vulnerability remediation, endpoint protection, and security best practices.
• Support compliance initiatives including CMMC, ITAR, cybersecurity audits, and other regulatory or certification requirements. (Any prior experience with CMMC is highly valued).
• Manage relationships with vendors and service providers, including equipment procurement and invoice approvals.
• Maintain accurate documentation of systems, processes, configurations, and asset inventories.
• Identify opportunities for automation, process improvement, and operational efficiency.
• Support Global IT services while serving as a trusted local IT resource for the site.

• Self-motivated, proactive, and capable of working independently in a fast-paced environment.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent interpersonal, written, and verbal communication skills with the ability to provide professional support to users at all levels of the organization.
• Strong customer service mindset and a commitment to delivering a high-quality user experience.
• Ability to prioritize competing tasks while maintaining attention to detail and meeting deadlines.
• Demonstrated ability to work collaboratively with local and global IT teams.
• Must be able to travel domestically and/or internationally up to 10% of the time.

• Hands-on experience administering Microsoft Windows client and server operating systems.
• Experience with Microsoft 365 technologies, including Entra  (Azure AD), Exchange Online, Teams, One Drive, SharePoint, and Intune.
• Experience managing Active Directory, Group Policy, user identity, and access management.
• Experience supporting and troubleshooting network infrastructure, including switches, wireless networks, VPN connectivity, and firewalls.
• Experience with server administration, virtualization platforms, storage solutions, or related infrastructure technologies.
• Experience with endpoint management solutions, including Microsoft Endpoint Configuration Manager (Config Mgr/SCCM), Intune, or similar platforms.
• Experience with mobile device management and supporting iOS and Android devices in a corporate environment.
• Experience with…