NOC Associate Intern

Sage Net HQ
10205 E 61st St
Suite D
Tulsa, OK 74133, USA

WHO WE ARE

Empowering Connections, Inspiring Possibility

Sage Net is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S., Sage Net connects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy.

Sage Net’s nationwide infrastructure includes 24/7/365 U.S.

-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a national logistics center, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country.

What makes Sage Net unique is its Why: a passion for Trusted Connections. This is a two-fold commitment. First, Sage Net delivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections, Sage Net enhances the world that connects us all.

WHAT YOU’LL DO

As a Tier 1 NOC Associate Intern,you’llgain hands-on experience in a 24/7 Network Operations Center.

You’llwork alongside experienced technicians and engineers to support network monitoring, troubleshoot technical issues, and ensure smooth operations.

Major duties and responsibilities:

• Monitor network systems and respond to alerts in real time
• Process maintenance requests anddeterminedispatch needs
• Provide 1st and 2nd level phone support for NMS tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Manage and escape tickets as needed, ensuringtimelyresolution
• Assist with outage coordination and customer communication
• Support configuration and troubleshooting ofSageNetproducts and services
• Document actions andmaintainaccurateticket records

Shift Requirements

We are excited to offer an intern position with flexible working hours between 7 AM and 8 PM CT. We understand the importance of balancing work with academic commitments, so we are willing to accommodate your school schedule to ensure a productive and manageable experience. The final schedule will be solidified prior to the start date. Please note that initial training will be required Monday through Friday from 5 PM to 8 PM.

WHO YOU ARE

To perform this role successfully, you must be eager to learn and demonstrate the ability to manage tasks effectively while working under the guidance of more experienced NOC technicians.

Key Qualifications

• Currently enrolled in your first or second year at a technical school
• Monitor network systems and respond to alerts in real time
• Process maintenance requests anddeterminedispatch needs
• Provide 1st and 2nd level phone support for NMS tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Manage and escape tickets as needed, ensuringtimelyresolution
• Assist with outage coordination and customer communication
• Support configuration and troubleshooting ofSageNetproducts and services
• Document actions andmaintainaccurateticket records

WHAT YOU’LL GAIN

• Real-world experience in network monitoring and technical support
• Mentorship from experienced NOC technicians and engineers
• Exposure to industry-standard tools and processes
• Development of technical and customer service skills in a 24/7 environment

WORK ENVIRONMENT

Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity.

• Business casual office with hybrid work flexibility
• Collaborative, team-driven culture
• Opportunities…