Systems Analyst

HR business systems analysis and support

• Act as a business analyst for HR applications, with Workday as the main system, and connect HR/HRIS partners with technical teams.
• Monitor, troubleshoot and resolve problems with Workday integrations to outside vendors (for example benefits and insurance carriers, contingent workforce management, travel and expense, and telecom vendors). This includes file-based and encrypted (PGP) transfers.
• Coordinate key and certificate updates, file-format changes and testing with outside vendors.
• Manage the HR Apps backlog in Azure Dev Ops: take in requests, gather requirements, write user stories, set priorities and track work to completion.
• Prepare and submit change requests for weekly and major releases, following audit and change-management controls. Coordinate validation with HRIS.
• Support vendor work: review statements of work and change requests, track deliverables, and help with PO and budget tracking.
• Handle access and onboarding tasks for project resources, and act as the backup for HR application admin duties such as learning coordination.

• Find repetitive, manual or error-prone HR technology processes and propose automated solutions.
• Design and build solutions with the Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio) and other approved tools.
• Use AI tools such as Microsoft 365 Copilot and AI agents to streamline tasks like monitoring integration failures, triaging requests, writing documentation and reporting.
• Build dashboards and reports, for example in Power BI, to show integration health, backlog status and change activity.
• Write and maintain documentation (process maps, runbooks, SOPs) so solutions are supportable and can be handed off.
• Follow Williams' security, data-privacy and governance standards, especially for sensitive employee data (PII).

• 5+ years as a Business Systems Analyst, with at least 3 years supporting HR technology (HRIS/HCM).
• Hands-on Workday experience, such as integrations, business processes, reporting or security.
• Experience building apps or automated workflows with low-code platforms (Power Apps, Power Automate or similar).
• Practical experience using AI or generative AI tools to improve business processes.
• Working knowledge of system integrations, file transfers (SFTP/PGP) and data mapping.
• Experience with Agile delivery tools, preferably Azure Dev Ops.
• Familiarity with ITIL change management and audit or SOX-style controls.
• Strong communication skills, with the ability to explain technical issues to HR stakeholders and outside vendors.

• Workday certification or experience with Workday Studio or EIB.
• Experience with SAP Fieldglass, benefits carrier integrations or travel/expense integrations.
• Experience with Copilot Studio, AI agents or prompt engineering.
• Power BI or SQL skills.
• Experience in energy, utilities or another regulated industry.

• Takes over day-to-day monitoring of HR integrations and the weekly change-request process.
• Owns intake and grooming of the HR Apps backlog.
• Delivers at least one automation or AI solution that measurably reduces manual HR systems work.
• Required qualifications
• 5+ years as a Business Systems Analyst, with at least 3 years supporting HR technology (HRIS/HCM).
• Hands-on Workday experience, such as integrations, business processes, reporting or security.
• Practical experience using AI or generative AI tools to improve business processes.
• Familiarity with ITIL change management and audit or SOX-style controls.
• Strong communication skills, with the ability to explain technical issues to HR stakeholders and outside vendors.
• Preferred qualifications
• Workday certification or experience with…