Desktop Support Specialist

Location:
Tulsa, OK (100% Onsite)

Our client is seeking a Desktop Support Specialist to join their IT team in Tulsa. This role is ideal for an IT professional who enjoys hands‑on technical support, troubleshooting end‑user issues, and delivering excellent customer service. You'll serve as a key point of contact for employees, supporting desktop systems, mobile devices, Microsoft 365, and other business technologies while helping ensure a reliable and secure technology environment.

• Provide day‑to‑day technical support for desktop computers, laptops, mobile devices, printers, phones, and other end‑user technology.
• Respond to and resolve help desk tickets, troubleshooting hardware, software, connectivity, and application issues.
• Support Microsoft 365, email, password resets, multifactor authentication, and user account access.
• Install, configure, upgrade, and maintain Windows workstations and peripheral devices.
• Troubleshoot wired, wireless, VPN, and remote access connectivity issues.
• Assist with onboarding new employees by preparing workstations, configuring accounts, and providing basic technology orientation.
• Support offboarding activities, including equipment collection, reconfiguration, and asset tracking.
• Manage IT asset inventory, equipment deployments, warranty repairs, and replacement hardware.
• Assist with endpoint security initiatives, software updates, patch management, and cybersecurity best practices.
• Document support requests, resolutions, and technology assets.
• Escalate complex infrastructure, network, security, or application issues to senior IT resources as needed.

• 1-3 years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role.
• Experience supporting Windows operating systems, Microsoft 365, and common business applications.
• Working knowledge of desktop hardware, printers, mobile devices, user account administration, and basic networking.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills with the ability to support users of varying technical skill levels.
• Ability to manage multiple priorities while delivering a high level of customer service.

• Associate degree in Information Technology, Computer Science, or a related field.
• Industry certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Fundamentals
  • ITIL Foundation

• Broad exposure to desktop, mobile, Microsoft 365, security, and user support technologies.
• Opportunity to build technical skills while partnering closely with employees across the organization.
• Stable onsite role with meaningful impact on day‑to‑day business operations.

Location: Tulsa, OK (Onsite)
Type: Full‑Time
Experience Level: Junior to Mid‑Level IT Support (1-3 Years)

This position is best suited for someone who enjoys helping people solve technical problems, takes ownership of support issues, and wants to build a well‑rounded IT infrastructure and support skill set.