SmartFleetDX Manager
Listed on 2025-12-27
-
Management
Operations Manager, Business Development, Program / Project Manager, Client Relationship Manager
Summary
The Smart
Fleet
DX department offers a complete digital solution designed to improve the management of equipment, construction sites, and mines. By combining powerful digital tools with advanced guidance and weighing technologies, we help businesses increase productivity, reduce costs, enhance safety, and adopt more sustainable practices.
Our flexible and modular solutions adapt to various work environments and machine brands, allowing clients to efficiently manage data, anticipate issues, and optimize operations for greater efficiency and reliability.
What will be your responsibilities?The Smart
Fleet
DX manager will drive the commercial development of Smart
Fleet
DX in designated countries and the related service as per agreed business objectives. He oversees Customer Success activities related to Smart
Fleet
DX while managing our local Smart Fleet team. This role involves developing and implementing sales strategies, identifying new business opportunities, managing customer relationships, and providing technical support to customers (installation, remote support, project follow‑up). The manager also ensures an understanding of the unique needs of quarry & construction operations and tailors SF service & solutions to meet those needs, working closely with the product development team to ensure that our SFDX products meet the requirements of our territory customers and address industry‑specific challenges.
The Smart
Fleet
DX manager will report, coordinate, and align local Smart
Fleet
DX activities with our global Smart
Fleet
DX development strategy.
Main Focus Area:
- All Smart
Fleet
DX products and solutions. - Smart Fleet DX Live, Manage, Insight.
- Machine guidance systems.
- Smart Construction retrofit systems.
- Top Con retrofit systems.
- Autonomous machine systems:
Steer, Teleo or others. - Responsible for local Smart
FleeDX team (commercial and technical). - Ensure Customer Relation & Customer Satisfactions.
- Engage BIA organization on Smart Fleet utilization & promotion.
- Define Local Training requirements for end‑user and BIA team.
- Be the DX promoter.
- Monitor Competitor Movements.
Key Deliverables and Responsibilities:
Be primarily responsible for setting, adhering, and achieving your regional budget in line with the agreed budget plan.
Manage the sales forecast, sales opportunities and grow the sales pipeline. Provide regular opportunity pipeline reports to SF Sales and Service Team at HQ level.
Develop new sales channels either outside the BIA customer portfolio or through new product line‑up.
Where applicable, manage SFDX relationships with solutions partners (Komatsu IMC, Smart Construction, Tocp Con, Steer, SQS, iVolve, AVA, MMS).
Promote and drive the adoption of SFDX solutions by the BIA team & customers.
Ensure customer satisfaction, provide and coordinate pre‑ and post‑sales support, ensure install‑base satisfaction, and represent SFDX in all client activities.
Put in place the correct tools and processes to manage the installation, remote support, warranties, etc. of SFDX related products.
Work closely with the SF Team in Mauritius to deliver fit‑for‑purpose solutions that best address end‑user needs.
Define, organize, and supervise needed Customer Success activities in Belgium:
Joyful, visits and training.
Identify and address end‑user adhesion gaps with the SFDX team to always ensure our customer satisfaction.
Attend SFDX events, meetings, and training.
Maintain solutions/product/service/pricing knowledge from a personal and team perspective.
Ensure all business activities, behaviors and actions are executed in a manner that complies with BIA/SFDX policies.
Mechanical Engineer or equivalent by experience.
Customer relationship management.
ExperienceMinimum 3 years of Management.
Demonstrates a strong commercial mindset with a natural ability to engage clients and ensure effective customer follow‑up.
Demonstrated expertise in customer care with over three years of experience.
Effective team & project experience of 3 years.
What's in it for you?A permanent contract.
A competitive salary and an interesting package of extra‑legal benefits.
A human sized company with international dimension, encouraging autonomy and team spirit.
Cooperate in a team with experienced and passionate colleagues within a successfully growing family‑owned company.
Benefit from a challenging career opportunity with an extensive training program.
In this challenging job you get the possibility to take initiative and further develop the function.
Disclaimer
:
As per BIA internal job classification, the internal job title is Smart
Fleet
DX Manager.
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