EVP​/Chief Relationship Officer

Overview

The EVP/Chief Relationship Officer position is open to any Firstar Bank location with available office space.

Position Purpose

Serves as a key member of the executive leadership team responsible for driving strategic growth through integrated oversight of Lending, Treasury Management, Retail, and Marketing departments. Champions a client and community focused approach to service, ensuring every client receives tailored solutions that enhance the overall customer experience.

Job Duties And Responsibilities

• Develop and execute a collaborative relationship strategy across lending, treasury management, and marketing.
• Serve as a visible ambassador of the Bank, cultivating trust with clients, partners, and stakeholders.
• Lead lending teams in delivering responsive, compliant, and community-focused credit solutions.
• Drive portfolio growth while maintaining prudent risk management and credit quality standards.
• Collaborate with credit analysis team to streamline processes and enhance client experience.
• Develop, implement, and maintain a lender performance scorecard system in partnership with executive leadership to align with organizational goals and strategies.
• Champion innovation and transformation across the Bank’s business model and service delivery, while ensuring retention of community values.
• Expand treasury services for commercial clients, including enhanced cash management, fraud prevention, and liquidity solutions.
• Provide executive support to Retail leadership, ensuring retail strategies, operations, and customer experience initiatives align with the bank’s overall business objectives.
• Cultivate and maintain strong relationships with high-value clients, community leaders, and business partners.
• Monitor market trends, competitive positioning, and regulatory developments to identify opportunities and risks.
• Ensure compliance with government regulations and bank policies.
• Complete annual training as required.
• Participate in bank/community activities.
• Other duties as assigned.

• Executive

• Full-time

• Business Development and Sales
• Industries
• Banking