Regional Manager, Small Business Banking

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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.

Location(s):Newton Branch

Job Type:Full Time Regular

myWork Program: Hybrid

Starting Salary Range:$-$

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• References

What’s the Job?

Reporting to the Director, Small Business Banking , the Regional Manager, Small Business Banking is responsible for effectively managing a small business sales force within the network as well as functionally and operationally executing the development of strategies, objectives and business plans. The Regional Manager has a material impact on CCS’ earnings, operations, image and provides the greatest impact on the function for which they are fully accountable: i) Primary objective s consist of developing business within the geographic region with an emphasis on establishing new relationships ii) Develop the capabilities of direct reports in the area of relationship management, risk and needs based selling iii) Provide strong sales leadership for direct reports iv) Ensure high standards are maintained in the areas of Member Experience;
Operational Excellence and credit control/risk mitigation.

Individual Key Contributions/Responsibilities

• Works collaboratively with the Director, Small Business Banking to execute the small business strategies and grow the overall business.
• Works collaboratively with the Director, other Regional Managers and partners (broader Commercial, Retail and Wealth) to develop and implement action plans that influence positive results through a consistent and collaborative member and staff experience.
• Creates an environment which fosters exceptional sales and service culture, supports collaborative behaviors while capitalizing on individual’s expertise.
• Responsible for performance management including performance evaluations, goal setting, career counseling, training, development, recruiting, creating a talent pipeline - both internally and externally, promotions, salary recommendations, transfers, ensuring each reporting staff member has an individual business and development plan and is pursuing a Professional Development Plan.
• Identifies learning and skill building opportunities to strengthen the knowledge, skills and abilities of the Small Business team and works collaboratively with others to develop training materials to address learning opportunities.
• Demonstrates active and engaged sales coaching to sustain sales growth, effective business practices, and professional behaviors to meet and exceed member expectations and business objectives.
• Awareness of industry trends outside CCS and potential impact of same. Demonstrates understanding and awareness of the competitive landscape, industry trends, products and activities in the trade area outside CCS and potential impact of same. Applies business and industry understanding to leadership practices by keeping the team up to date and informed.
• Active involvement in the community to foster the image and reputation of Coast Capital Savings.
• As required, acts as second in command to the Director, Small Business Banking in the Director’s absence.
• Effectively manages controllable expenses.
• Ensures adherence to all regulatory, operational and HR policies and procedures.
• In partnership with GRM (Credit and AML), broader Commercial and Retail Partners, minimizes risk of loss through disciplined reviews of business activity at the individual portfolio level.
• Adherence to compliance and security policies and procedures, audit review.
• Works in partnership with GRM to ensure compliance with the established policies, practices and procedures, developed with and approved…