Clinical Services Director

• Location 6111 E SKELLY DR,Tulsa, OK, ,United States
• Employee Type FT Exempt
• Required Degree Masters

Contact information

The Clinical Services Director, Crisis Services provides systemwide clinical leadership, oversight, and direction for GRAND Mental Health's crisis continuum of care. This position is responsible for ensuring consistent delivery of high-quality, evidence-based, recovery-oriented, trauma-informed, and person-centered crisis services across all crisis programs and service locations.

The Clinical Services Director provides direct leadership and supervision to Clinical Managers, establishing clear clinical expectations, standards of practice, and accountability across the crisis system. This position ensures that clinical practices, workflows, documentation standards, clinical pathways, training, competency development, and quality improvement initiatives are consistently implemented across programs.

The Director serves as a senior clinical subject matter expert for crisis services and provides leadership in complex clinical situations, high-risk cases, critical incidents, clinical escalations, and system-level clinical decision-making. The position works collaboratively with Executive Leadership, Operations, Medical Leadership, Nursing, Care Navigation, Quality, Compliance, and other interdisciplinary departments to ensure safe, effective, coordinated, and clinically appropriate services across the crisis continuum.

The Clinical Services Director is responsible for developing and maintaining a strong clinical leadership structure that supports Clinical Coordinators and frontline clinical staff while promoting consistency, accountability, professional development, and continuous improvement throughout crisis services.

• Provide systemwide clinical leadership for crisis services and assigned crisis programs.
• Establish and maintain clinical standards, expectations, and practices across all crisis service locations.
• Provide direct supervision, leadership, coaching, and accountability to Clinical Managers.
• Ensure Clinical Managers have the resources, guidance, and support necessary to effectively lead their assigned clinical teams.
• Serve as the senior clinical subject matter expert for crisis assessment, intervention, stabilization, risk assessment, safety planning, level-of-care determination, and disposition planning.
• Provide consultation and leadership for complex, high-acuity, high-risk, or clinically challenging situations.
• Promote evidence-based, trauma-informed, recovery-oriented, and person-centered crisis care.
• Ensure clinical services are aligned with organizational policies, regulatory requirements, contractual expectations, and established crisis pathways.
• Identify systemwide clinical risks and develop strategies to mitigate those risks.
• Establish clear performance expectations and accountability measures for Clinical Coordinators
• Conduct regular individual supervision and leadership development with Clinical team
• Provide coaching and consultation related to clinical leadership, staff performance, clinical decision-making, documentation, and risk management.
• Develop clinical leadership capacity through structured coaching, mentoring, education, and professional development.
• Ensure Clinical Managers are consistently addressing clinical performance concerns within their assigned programs.
• Monitor Clinical Manager completion of required clinical audits, case reviews, supervision, competency validation, and corrective action plans.
• Ensure Clinical Coordinators maintain consistent clinical presence and leadership within assigned programs.
• Develop succession planning and leadership development strategies for crisis clinical leadership.
• Establish systemwide clinical quality expectations and performance standards.
• Oversee clinical audit processes across crisis services.
• Review systemwide trends in documentation, clinical quality, risk, incidents, dispositions, readmissions, and other clinical performance indicators.
• Partner with Quality and Compliance to identify systemic gaps and develop corrective action strategies.
• Ensure corrective action plans are implemented and sustained.
• Review and analyze clinical data to identify opportunities for improvement.
• Develop and monitor clinical performance dashboards and key performance indicators.
• Ensure clinical documentation practices support quality care, regulatory compliance, and appropriate reimbursement.
• Participate in investigations and reviews involving…