Default Manager VP

• Supportive, collaborative team culture built on respect and partnership
• Opportunities to learn, build skills, and contribute to meaningful outcomes
• Emphasis on quality, consistency, and reliable support in everyday work

Compu-Link offers a comprehensive and competitive total rewards package designed to support employees’ financial, physical, and emotional well‑being, including:

• Comprehensive medical, dental, and vision coverage with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
• 401(k) with employer match and immediate vesting
• Employer‑paid life insurance, disability coverage, and parental leave
• Generous paid time off, paid holidays, and flexible work arrangements

Compensation: The salary range for this position is $ - $139,000. Actual compensation will be determined based on factors such as job‑related knowledge, skills, experience, and geographic location.

Relocation Assistance: The company does offer Relocation Assistance for this position for eligible candidates who are required to move in order to accept this position. Details will be discussed during the hiring process.

The Default Manager will own the execution of critical strategy and operational direction of multiple functions and sub functions relating to Default. Will direct activities that have a direct impact on the achievement of results for areas of responsibility and significant impact on the organization.

• Ensure representatives are managing anywhere from 50 - 100 calls per day based on call volume.
• Maintain acceptable levels of service both in productivity and quality
• Maintain an impeccable attendance record.
• Knowledge of HECM products
• Hold staff and vendors accountable to SLAs.
• Complaint review for areas of opportunity
• Push efficiencies to reduce manual work
• Presents periodic performance reports and metrics to Executive Management and other leadership.
• Will oversee the Foreclosure, Bankruptcy, Loss Mitigation, and Due & Payable, and Non-borrowing Spouse.
• Will make critical decisions that impact the operational strategies and overall goals in areas of responsibilities.
• Will collaborate with other areas as needed on items that intersect Default work with other staff groups.
• Will work towards continuous improvement.
• Will direct the work of others to achieve results.
• Will collaborate directly with clients and vendors to ensure we are maximizing financials goals of both.

Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws

• Bachelor's degree or equivalent experience resulting in advanced knowledge of Defa
• Preferred 10+ years of applicable experience; 5 of which must have been in leadership
• Experience managing external relationships including vendor and client relationship
• Extraordinary intellectual horsepower and relentless drive for continuous improvement; operates with a sense of urgency and bias for action
• Prior Reverse Mortgage experience preferred

Demonstrated strong leadership skills.

• Strong communications skills with internal and external stake holders (clients, vendors, etc.)
• Courage to raise concerns and issues that need to be addressed to ensure sound internal controls, risk reduction and reporting accuracy; ability to make tough decisions
• Prior success in building strong relationships across an organization beyond the area(s) of responsibility
• Outstanding proficiency in critical thinking, problem solving and connecting dots; ability to drill down to true root cause on issues and locations
• You have a strong ability to recognize, attract, and develop high performers.
• You will consistently collaborate and partner with cross-function teams and leaders.
• Ability to organize,…