Senior Manager of Operations

AFC Urgent Care is seeking an experienced Senior Manager of Operations to lead and strengthen day-to-day operations across our four urgent care centers. This highly visible, hands-on leadership position is responsible for creating operational consistency, developing clinic leadership, strengthening systems and processes, and ensuring our centers deliver an exceptional experience for both patients and team members.

Reporting directly to the Vice President of Operations, this leader will serve as the primary operational leader for our existing clinics and work closely with Provider Services, Revenue Cycle Management, Marketing, Development, IT, Finance, and other shared-service functions.

The right person can move comfortably between strategy and execution - identifying an operational problem, building the solution, gaining alignment, implementing it across multiple locations, and measuring whether it worked.

Oversee operational performance across four existing AFC Urgent Care locations. Provide direct leadership, coaching, accountability, and development to Center Administrators (CAs). Serve as the primary escalation point for day-to-day clinic operational issues. Evaluate clinic workflows, staffing effectiveness, patient flow, service delivery, and overall operational performance. Identify performance gaps and partner with clinic leadership to develop and execute improvement plans. Maintain a strong presence within the clinics and remain connected to frontline operations.

Directly manage the Center Administrator team and establish clear expectations for clinic leadership. Lead recurring CA operational meetings covering performance, staffing, patient experience, compliance, priorities, and outstanding action items. Coach CAs on leadership, accountability, delegation, communication, conflict resolution, and team development. Ensure operational concerns are addressed at the appropriate leadership level rather than routinely escalating to the Vice President of Operations.

Develop CAs into increasingly independent leaders capable of owning the performance of their centers. Build a culture in which our locations operate as one organization rather than four independent clinics.

Own the clinic operational audit process across all locations. Conduct, review, and follow up on recurring clinic audits and corrective action plans. Identify trends and recurring deficiencies and ensure improvements are corrected and sustained. Track audit performance and communicate significant risks, trends, and improvement opportunities to the Vice President of Operations. Ensure policies, procedures, regulatory requirements, and company standards are consistently followed.

Strengthen, standardize, document, and implement operational policies, protocols, and procedures. Own operational rollout of new SOPs and initiatives across all four locations. Ensure new processes are communicated, trained, implemented, audited, and sustained. Identify inefficiencies and eliminate unnecessary variation between locations. Build scalable workflows that support current operations and future growth. Maintain accountability after new initiatives launch rather than allowing projects to end at the communication stage.

Serve as the primary operational partner to Revenue Cycle Management. Lead recurring operational follow-up with RCM and ensure clinic-related action items are resolved. Identify trends involving registration, insurance verification, collections, documentation, coding workflows, denials, work queues, and front-end revenue cycle processes. Assign and track corrective actions with Center Administrators when clinic processes contribute to revenue cycle issues. Partner with RCM to identify root causes rather than repeatedly correcting individual transactions.

Monitor operational trends affecting reimbursement and financial performance and elevate significant systemic concerns when appropriate.

This leader will serve as a key connection between clinic operations and organizational support departments. The role is responsible not simply for attending cross-functional meetings, but for ensuring agreed-upon initiatives translate into successful clinic-level execution.

Provider Services:
Address operational barriers, improve…