Service Drive Manager

# Service Drive Manager JACKIE COOPER IMPORTS OF TULSA - TULSA, OK 74133## Overview Position Type Full Time Category Automotive ## Description Jackie Cooper Nissan is seeking applications for a Service Drive Manager at its state-of-the-art service facility in Tulsa, OK. The Service Drive Manager plays a critical role in supporting the Service Manager and will oversee daily service drive operations;

lead service advisors; enhance customer satisfaction; and drive profitability. This position is integral in bridging customer experience, service advisor performance, and operational efficiency.
* Oversee and optimize service drive operations to ensure maximum efficiency in workflow.
* Provide leadership, development, and coaching to service advisors with the objective of maximizing performance metrics and customer satisfaction index (CSI).
* Implement and maintain strategies to improve customer satisfaction, retention rates, and service sales.
* Enforce consistent execution of service processes and adhere strictly to OEM standards.
* Address customer concerns and escalations with the utmost professionalism and urgency.
* Meticulously track and analyze key performance indicators (KPIs) including repair order (RO) count, effective labor rate (ELR), hours per RO, and individual advisor performance.
* Foster collaboration with the Service Manager, Parts Department, and Technician Teams to maximize operational efficiency and productivity.## Qualifications
* Proven leadership in a service advisor role with ability to lead and motivate a service advisor team.
* Strong customer service and conflict resolution skills.
* Solid understanding of dealership service metrics and processes.
* CDK and X-Time experience a plus.## Additional Information Benefits for full time employees include but are not limited to:
Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts
*** Cooper Auto Group
** is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
*